Program Manager, Professional Services - East

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. Work is being redesigned, and Airtable is built for that moment: the same platform humans run their most critical workflows on is where agents now operate alongside them. Professional Services is where that redesign happens. The Technical Project Manager runs delivery on our most complex engagements. This is not a coordination role; it's a technical delivery lead position with accountability across an Airtable PS team, external development partners, and enterprise customer stakeholders, all moving toward shared milestones across different cadences, compliance requirements, and organizational dynamics. You sequence the work, hold the relationships, and make real-time decisions when plans meet reality. What you'll do Serve as the primary delivery lead for enterprise customers, owning the relationship, the plan, and the outcome from kickoff through go-live and beyond. Run delivery across all workstreams: internal team, external partners, customer stakeholders, managing progress, blockers, and alignment simultaneously. Own the project plan end to end: scope, schedule, budget, risk register, and RAID log across the full engagement lifecycle. Make technical sequencing decisions when platform constraints, compliance requirements, or partner dependencies force tradeoffs. Guide customers through AI workflow transformation, helping them move from human-run processes to AI-augmented and agent-assisted operations, and managing the organizational dynamics that come with it. Use AI tools actively in your own delivery operations: status reporting, risk synthesis, documentation, and stakeholder communication. You don't just manage teams using AI; you use it yourself. Manage scope formally: track change requests, assess impact on timeline and budget, and run the change order process when the engagement evolves beyond the original SOW. Sequence work across Agile sprint cycles and Waterfall delivery milestones depending on what the engagement demands, and shift the model when reality requires it. Hold external partners accountable across organizational boundaries, by relationship and clarity, not authority. Coordinate compliance, security, access management, and third-party approvals in regulated enterprise environments. Keep executive stakeholders accurately informed without requiring them to understand the technical details. Work directly in Airtable as an operational tool; hands-on platform fluency is required. Who you are You have delivered technical programs for external customers in a professional services or consulting context, not just managed internal projects. You've run steering committees, managed scope conversations, and owned customer outcomes with real accountability. 5+ years managing technical delivery in complex, multi-stakeholder environments, with accountability for outcomes across teams you don't directly control. You lead through influence and clarity, not organizational authority. You are genuinely fluent with AI tools, not aspirationally. You use AI in your daily delivery workflow, have an informed perspective on where agentic systems create leverage and where they introduce risk, and can help customers navigate both. You have worked directly in Airtable or a comparable platform, not managed people who do. You understand how components interact, identify dependency and sequencing issues by looking at the system, and build the tools your team uses to run delivery operations. PMP or equivalent PMO certification. You know formal project management methodology and apply it as the structure that keeps complex engagements from quietly going off course. You operate fluidly across Agile and Waterfall. You know which model fits the engagement and can run both without defaulting to which