Senior Product Manager

About the job At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. As a Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management. You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform. You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas. You will be expected to meet KPIs metrics that are customer driven. What You'll Do: Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data engineers for execution Engage with customers of various types and sizes to understand their needs and validate solutions Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers What We Look For: 5+ years of product management experience, ideally B2B SaaS Strong technical skills - engineering, SQL, analytics Strong communication skills - collaborating with GTM and EPD teams; and directly with customers Strong customer research skill - working closely with customers to elicit their needs Strong product management skills - demonstrated ability to ship 0 to 1; and scale Familiarity with contractor workflows - incl. Project management and Maintenance agreements Strong understanding of agile development methodologies and experience working in an agile environment Mission driven individuals, who are motivated by complex challenges Bonus: You have experience in and around the speciality contractor or construction world You have experience with products that manage equipment, equipment maintenance Knowledge of Accounting concepts and systems Familiarity with Salesforce, JIRA, Slack, Confluence Compensation Raleigh: $133,000 - $166,000 base + annual bonus opportunity LA/SF: $139,000 - $174,000 base + annual bonus opportunity Toronto: 120,000 - 150,000 CAD base + annual bonus opportunity What we offer: Generous equity grant, become an owner in our company! A comprehensive benefits package Flexible PTO and hybrid work schedules One-time work-from-home allowance Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days Company events and team-building activities, both in-person and virtual Fast-paced, collaborative, and dynamic work environment Opportunities for growth and career advancement Chance to work with cutting-edge technology and innovative solutions The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, No