Account Executive - Install Base

At BuildOps, we’re building a groundbreaking software solution, built to support today’s commercial contractors. From helping our customers to manage their service all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire? As an Install Base Account Executive at Build Ops, you will play a critical role in maintaining and growing our relationships with existing clients. Your primary responsibility will be to identify opportunities for upselling and cross-selling, negotiating renewals and upsells. ensure customer satisfaction and drive adoption of our solutions. Your excellent communication skills, account management expertise, and a keen understanding of our products will be essential in achieving revenue growth and customer success. Ideally we find a person that is not only able to help grow revenue but is ready to build out the install base function as a potential future leader of the install base sales team. We are prioritizing candidates that live and working East Coast hours for this position. What you’ll do Upselling and Cross-selling: Identify opportunities for expanding product adoption within existing accounts. Present new features, upgrades, and complementary products to drive revenue growth. Renewals and Retention: Work closely with customers to ensure timely contract renewals. Focus on reducing churn and retaining clients by addressing any concerns and providing exceptional service. Account Management: Nurture and maintain strong relationships with existing clients in your assigned territory or accounts. Serve as the main point of contact for customer inquiries, issues, and escalations. Customer Success: Understand clients' needs and usage of Build Ops software. Proactively engage with clients to ensure they derive maximum value from our solutions and achieve their business objectives. Product Expertise: Develop a deep understanding of Build Ops' products and their applications. Stay up-to-date with product developments and industry trends. Collaboration: Collaborate with internal teams, including sales, customer support, and product development, to advocate for customer needs and resolve issues. Sales Reporting: Maintain accurate and up-to-date records of customer interactions, opportunities, and sales activities using CRM tools. What we look for 4+ years experience working as an Account Executive for a B2B Saas company. Track record of overachieving revenue targets of $750k - $1 million + and successfully navigating and closing mid-market and corporate deals. Previous SaaS and enterprise software experience Excellent verbal and written communication skills Construction Industry Experience is a + Sales and Negotiation: Demonstrated ability to identify upsell and cross-sell opportunities and close deals effectively. Relationship Building: Excellent communication and interpersonal skills to build strong, trust-based relationships with customers. Organizational Skills: Able to manage multiple accounts and prioritize many tasks efficiently. Who you are A self-starter who thrives in a fast-paced, high-growth startup environment Passionate about providing exceptional customer experiences Creative, resourceful, detail-oriented, and well-organized Experienced in selling transformation/visionary solutions, especially where there isn't an obvious budget (demand creation vs. fulfillment) Comfortable leading technical presentation/demo and owning full customer lifecycle from prospect to close A team player with high integrity and grit What we offer competitive base and $75,000 - $125,000 OTE A comprehensive benefits package. This role is fully remote position. Flexible PTO Company events like BBQs and team-building activities, both in-person and virtual Talented and motivated team members who care deeply about one another (seriously, eve