Commercial Account Manager

ABOUT US Common Room is the AI GTM Platform that empowers your teams with AI agents built on complete buyer intelligence. We unify every signal across the full buyer journey into one continuously-updated, person-level view—so your team knows exactly who to target and why, what to say, and when to reach out. GTM teams are drowning in tool sprawl, fragmented data, and AI that doesn't deliver. Common Room replaces your disconnected stack with one platform built for scale and complexity. We bring together data, orchestration, and execution in one system built for orgs of 75-1000+. We've raised over $50 million from top-tier investors including Greylock, Index, and Madrona, and we're backed by 25+ operators from companies like Figma, Stripe, Airtable, Slack, Notion, Loom, and more. WHY WE NEED YOU As Common Room grows, we’re evolving how we support and expand our customer base. The Commercial Account Manager role exists to own post-sales revenue outcomes for a portfolio of customers—ensuring strong renewals while proactively identifying and driving expansion opportunities. This role is ideal for someone early-to-mid in their GTM career who is energized by customer ownership, commercial responsibility, and helping teams adopt a more modern, signal-driven GTM approach. Success here requires grit, curiosity, and the ability to balance relationship management with revenue ownership. HOW YOU’LL CONTRIBUTE - Own a portfolio of Growth customers with responsibility for renewals and expansion. - Manage the full post-sales commercial lifecycle, from onboarding handoff through renewal. - Proactively identify and develop upsell and expansion opportunities based on customer usage, maturity, and evolving needs. - Partner closely with Customer Success, Solutions, and Sales to ensure customers realize value and are positioned for growth. - Lead renewal and expansion conversations, including discovery, value articulation, and commercial negotiation. - Help customers evolve their GTM approach by introducing new use cases, workflows, and capabilities as they mature. - Maintain accurate account plans, forecasts, and notes within CRM and GTM tooling. - Surface customer feedback and expansion signals to Product and GTM leadership. YOU’LL ENJOY BEING A MEMBER OF THE TEAM IF YOU… - Have 2–5+ years of experience in Account Management, Customer Success, Sales, or a similar GTM role in B2B SaaS. - Are excited by owning accounts end-to-end, not just supporting them. - Bring a commercial mindset to post-sales work and are comfortable talking about value, growth, and pricing. - Are technically curious and comfortable discussing GTM tooling, data flows, and integrations at a conceptual level. - Can juggle a larger book of accounts while staying organized and proactive. - Bring grit and resilience—you don’t wait for opportunities to land in your lap. - Enjoy learning, being coached, and growing into more complex deal ownership over time. - Are willing to travel occasionally for customer meetings, events, or team offsites when it drives stronger relationships. IN YOUR FIRST WEEK, EXPECT TO: - Learn Common Room’s core personas, use cases, and GTM motion. - Get familiar with your customer book and internal tools. - Meet Customer Success, Implementation, Solutions, and Sales partners. IN YOUR FIRST MONTH, EXPECT TO: - Begin owning renewal and expansion conversations with support.. - Understand customer goals, usage patterns, and growth potential. - Identify early expansion opportunities within your book. IN YOUR FIRST THREE MONTHS, EXPECT TO: - Independently manage your customer portfolio. - Drive successful renewals and contribute expansion revenue. - Build confidence navigating post-sales commercial conversations. The compensation range for this position is between $160k - $200K OTE (plus equity) depending on experience. OUR VALUES - Be Customer-centric - We work backwards from the needs of our customers. The crisp articulation of customer value guides our decision