Senior Staff Site Reliability Engineer

About Us: HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. ABOUT US HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise,” we are modernizing what it means for businesses and their employees to truly feel safe. Funding & Growth Momentum HiveWatch recently closed a $33M Series B, bringing total funding to over $65 million. The company is entering "Phase 2: Scale" with multiple Fortune 500 customers secured. 95% of Americans have interacted with a product, service, or brand protected by HiveWatch. Founder with Deep Industry Expertise Ryan Schonfeld, Founder & CEO, began his career as a police officer and investigator before leading a Global Security and Safety Technology at Fox Group. He founded HiveWatch to disrupt an antiquated physical security industry with AI-powered tools that free security operators from false alarms to focus on real threats. Cutting-Edge AI Technology Security leaders are under tremendous pressure to modernize their function using AI, and HiveWatch is uniquely positioned to automate 90% of alarm responses for organizations, transforming how enterprise security teams work. Culture of Ownership & Impact This is an environment where you can take genuine ownership, build meaningful relationships, and deliver results quickly. If you want to help build and scale a rapidly expanding organization with a real path to advance your career, this is the place. POSITION OVERVIEW: HiveWatch is seeking a Senior Staff Site Reliability Engineer to join our Platform Team, where you'll architect and maintain mission-critical edge infrastructure that connects our SaaS platform to customer systems. You'll ensure exceptional performance, reliability, and observability across our distributed environment while providing technical leadership to our growing engineering team. This role reports directly to our VP of Engineering. WHAT YOU'LL DO : Own the reliability of mission-critical systems including production monitoring, alerting, and capacity planning Debug and resolve complex production issues across the full stack, from infrastructure to application code Participate in a regular on-call rotation to provide 24/7 coverage for critical systems Perform root cause analysis requiring deep code-level investigation and implement preventive measures Build automation and tooling to reduce operational toil and improve system reliability Maintain CI/CD pipelines, observability infrastructure, and database performance optimization Increase the resiliency, scalability, and maintainability of production environments Maintain on-call procedures and disaster recovery processes Provide technical leadership and mentorship to foster engineering excellence and reliability culture OUR TEC