Customer Success Manager

Who we are The real world is the next frontier, and at Metropolis, we are creating the artificial intelligence to make it responsive. We are pioneering the Recognition Economy — a future where mundane repetition disappears and being known unlocks access, comfort, and belonging everywhere you go. From transforming parking into a seamless drive-in, drive-out experience for millions of Members to expanding our intelligence layer across retail and hospitality, we are building a world that feels instinctive and magical. The future isn’t coming; it’s here, and we need builders, innovators, and problem solvers to help us create it. Who you are Metropolis is seeking a Customer Success Manager for AeroParker, a Metropolis Technologies company, to act as the primary strategic partner for a portfolio of clients across Europe. In this role, you will own the client relationship throughout the entire lifecycle—from initial acquisition and technical implementation to the long-term operational phase. Working within an experienced team of CSMs, you will act as a consultant to help airports, cities, and ports maximize their revenue and platform utilization while delivering a world-class user experience. What you'll do Engage deeply with clients to understand their business goals and advise how AeroParker’s features can meet their needs Lead the project management for the delivery and integration of AeroParker for clients, ensuring high-quality, timely deployments Act as a "Voice of the Customer" internally, advocating for client needs and helping shape future product enhancements Identify development opportunities to enhance the customer experience and ensure technical improvements are properly specified and delivered Maintain rigorous oversight of contract deadlines, invoicing, and platform performance Maintain an expert-level understanding of the AeroParker platform and stay ahead of e-commerce and parking industry trends What we're looking for 3+ years of relevant SaaS experience as an Account Management, Customer Success, or similar experience Hands-on experience supporting e-commerce platforms, including working knowledge of HTML, CSS, Data Analysis, and API integrations Strong expertise in managing complex technical projects and integrations Confidence in leading client calls, delivering presentations, and navigating stakeholders at all levels Ability to prioritize multiple clients and complex workstreams without losing sight of the details Creative, calm approach to resolving complex client issues Meticulous mindset when setting up platform functionality or specifying product changes Proactive interest in emerging AI technologies and a desire to explore how they can enhance productivity, data analysis, or the customer experience While not required, these are a plus: Proficiency with Salesforce, Jira, or similar CRM/CMS 2-3 Days in Office: Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least 2-3 days per week, fostering organic interactions that spark creativity and connection. When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. The anticipated base salary for this position is £35,000 - £40,000 annually. The actual base salary offered is determined by a number of variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held, and the location of residence and/or place of employment. Base salary is one c