Chief Operating Officer (COO)

Origin Origin is building the first truly AI-native wealth manager for the mass market—bringing together money management, guidance, and financial products into a single intelligent platform. Our mission is to make sophisticated financial management accessible, simple, and automated for everyday households. We’re building a durable, category-defining company at the intersection of AI, fintech, and consumer finance, with big ambitions for scale and long-term impact. The Role We’re hiring a Chief Operating Officer to be the CEO’s execution partner and to run the operating engine of the company. This is not a “process” role. This is a run-the-business role. The COO will own day-to-day operations across Customer Success, Customer Support, Finance, and Commercial execution, and will drive operating cadence, performance management, and cross-functional execution across the company. The CEO will focus on product strategy, strategic partnerships, and M&A; the COO will ensure the company executes with speed, discipline, and clarity. This is a true #2 leadership role with broad authority, real scope, and high impact. What You’ll Do Run the Business Own the day-to-day operating performance of the company Translate company strategy into clear priorities, plans, and execution Build and run the operating cadence: weekly exec rhythm, monthly metrics, quarterly planning/OKRs Ensure the company executes effectively across growth, delivery, and operational excellence Own Key Functions Customer Success: retention, expansion, operating rigor, tooling, and team scaling Customer Support: quality, efficiency, cost discipline, and customer experience Finance: FP&A, budgeting, forecasting, cash management, metrics, and board readiness Commercial execution: GTM operations, forecasting, pipeline rigor, and performance management Partner closely with Product, Engineering, and Design to ensure strong delivery execution (while the CEO owns product strategy and vision) Scale the Company Drive org design, headcount planning, and performance management Install systems, processes, and accountability that scale without killing velocity Increase focus, throughput, and cross-functional alignment Reduce founder dependency and execution bottlenecks across the organization Build a World-Class Operating Company Prepare the business for strategic partnerships, M&A diligence, and external scrutiny Elevate the company’s operating maturity, predictability, and credibility Be a strong internal leader and a trusted partner to the CEO and leadership team What Success Looks Like The company operates on a clear, predictable cadence with strong accountability Execution is no longer dependent on the CEO’s direct involvement Forecasts and metrics are tight, visible, and trusted Customer Success, Support, Finance, and Commercial functions operate with high rigor and efficiency The company feels “professionally run” to employees, partners, and external stakeholders Origin scales faster and with less organizational frictio n Who You Are A seasoned operator who has run multi-function organizations (GTM, CS, Finance, Product/Eng execution) Former COO, GM, SVP Ops, or equivalent senior leader with real business or P&L ownership experience You’ve helped scale a company through meaningful growth and increasing organizational complexity You’re comfortable owning execution, driving accountability, and making hard tradeoffs You have strong business and financial judgment You’ve worked with boards, investors, and/or M&A processes before You are a confident, low-ego leader who can be a true counterweight and partner to the CEO You thrive in environments with ambition, complexity, and high standards Bonus points for: Fintech, consumer subscription, or marketplace experience Experience in both product-led and GTM-driven organization s Prior experience preparing a company for acquisition or major strategic scale Why This Role Is Special You’ll be the execution backbone of an AI-native fintech w