Senior Engineering Manager, AI

Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch. With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started. Backed by Greylock and Y Combinator, fully remote since 2018. As Senior Engineering Manager for the Messaging AI team at Postscript, you will lead a team of highly skilled product engineers to advance our automated one to one SMS marketing experiences to drive unprecedented conversion for top Ecommerce brands. Engineering Managers are directly responsible for day-to-day people management of their direct reports. They focus on leadership, people management, and delivery/execution duties. Our backend, primarily Python within an AWS architecture, is evolving to meet scalability and complexity demands. Your team will be responsible for building the product experiences necessary to continue AI solutions adoption and growth. The ideal candidate has multiple years of experience leading both IC engineers at their career pinnacle and managers of smaller engineering teams. Additionally, the ideal candidate has a passion for AI, product engineering and delivering great work that drives business value and improves the customer experience. The best candidates possess the ability to perform the duties of a lead engineer, project manager, and people manager on any given day and know when and how to switch between those hats as needed to achieve success for their team(s) and the overall company. Primary duties Lead a team of engineers that are enabling the steel threads of our first AI products Collaborate with AI engineering teammates, product managers, business stakeholders, designers, and others to plan and execute work Carry out performance management duties for your direct reports via just in time feedback, 1:1s, annual reviews, and continuous improvement opportunities Consistently provide ongoing technical mentorship and general professional development for your direct reports and other engineers at Postscript Establish and continually improve development and team processes that yield maximum efficiency in day-to-day engineering operations Partner with and grow Staff Engineers and technical experts in the organization to develop technical roadmaps and complete technical initiatives to enable engineering efficiency, handle the growth of our platform’s scale, and improve velocity Recruit and hire engineers on your team and on other teams, raise and advocate new positions on your team, and directly participate in the screening and evaluation of candidates Lead and participate in culture initiatives that will help us create the best engineering organization in the world What We’ll Love About You A proven career directly managing engineers and developing top performers into principal engineers (ideally 4+ years of leadership experience). Experience mentoring staff engineers and highly technical contributors. Experience working with AI technologies (predictive and generative) Demonstrated excellence in recruiting and onboarding engineers. Clear passion for people, management, and enabling people to do their best work Early stage/high growth SaaS experience. Lead teams that have maintained critical infrastructure that internal and external developers build on. Introduced and maintained systems with a high level of observability (alerting, logging, monitoring). Lead teams that support deeply embedded integrations with external ecommerce and our own internal platform systems Demonstrated passion for delivering great products (martech SaaS or ecommerce experience preferred) What You’ll Love About Us Salary range of USD $236,000-$268,000 base plus significant equity regardless of location High growth startup - plenty of room for you to directly impact the company and grow your career! Re