Partnership Support Engineer

Mission and Importance of this Role Wheelhouse has a rich ecosystem of incoming and outgoing integrations with partners. We are at the scale where we require a systematized and streamlined approach to capturing/handling bugs and also more general partnerships asks. A major part of this role will be establishing processes by which integration/partnership issues are raised, tracked and prioritized. This requires interfacing with several internal Wheelhouse teams, as well as with external parters. Sometimes bugs or integration improvements/asks will be addressed by you, and other times you will be responsible for triaging them to the appropriate parties. You will build process flows and internal tooling to help in this endeavor, and to empower non-engineers to investigate some issues themselves. As we expand into API-first, embedded, and AI-driven integrations , maintaining reliability across our partner ecosystem becomes mission-critical. This role ensures that Wheelhouse operates as a dependable platform, not just a standalone product. Job Description Wheelhouse is a revenue management platform for the $500B+ flex rental space. Our technology empowers short & mid-length stay operators, who manage single-family homes, apartment buildings, and (in some cases) hotels - a broad & massive addressable market. Wheelhouse believes a more flexible & connected world is both inevitable & important, and we build technology to make sure the businesses that enable this lifestyle & society can thrive. As a team, we enjoy shipping products our partners love, on time or ahead of schedule, while balancing work/life & having fun together. We’re best described as transparent & collaborative, and we strive to set our teammates up for success - both professionally & personally. We’re a remote-first, work-anywhere, and “yes - you should make time for that adventure/vacation” company, who believes that “healthy hustle” is the key to good growth. Now, we’re looking for a Partnership Support Engineer to sit at the intersection of engineering, partnerships, and platform operations. You will play a critical role in ensuring our external integrations — including APIs, embedded experiences, and partner platforms — are reliable, scalable, and easy to operate. You will investigate integration issues, debug complex cross-system behavior, collaborate directly with partner technical teams, and either resolve problems yourself or triage effectively to internal engineers. Over time, you will build tools, diagnostics, and automation that enable both our team and partner teams to operate independently and efficiently. This role is ideal for an engineer who enjoys solving real-world problems across organizational boundaries, communicating with external technical stakeholders, and improving system reliability at ecosystem scale. We’re looking for someone who 2–4 years of experience in a technical support, QA engineering, or software engineering or technical project management role. Strong debugging skills across APIs, integrations, and web applications. Experience with programming (ideally Ruby on Rails) to automate tasks and build internal tools. Experience with SQL or ORMs (ideally Active Record) to interact with data Familiarity with REST APIs, webhooks, and third-party integrations. Experience working with external technical stakeholders Comfort navigating ambiguity across multiple systems you do not control Ability to analyze distributed failures across APIs, webhooks, queues, and data pipelines Experience reading third-party documentation and diagnosing integration mismatches Familiarity with SLAs, incident communication, and cross-company coordination Familiarity with Datadog for analyzing metrics is a plus Experience handling incidents involving external stakeholders Comfort communicating during production issues or degraded service Ability to reason about complex distributed systems and failure modes Experience troubleshooting data synchronization or event-dr