Clinical Success - Nursing (Central Time Zone)

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As the Clinical Success Director/Manager - Nursing, you will be at the forefront of defining, launching, and growing our generative AI platform for nurses. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data. What You’ll Do - Evaluate new product offerings and provide subject matter expertise to our product teams. - Build and maintain relationships across customers, including onboarding users, listening to customer feedback, optimizing nursing workflows, and identifying opportunities for improved engagement and success. - Design and recruit a council of trusted nurse advisors to guide product strategy and roadmap. - Develop a use case-specific end-user survey and a set of success metrics to help communicate impact and value. - Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, training, and more. WHAT YOU’LL BRING - 3+ years of experience as an RN, preferably in the inpatient setting - Experience with electronic record systems (Epic is a definite plus) - Passion for deeply understanding nursing workflows and improving inefficiencies - Proven track record of leading successful initiatives from conception through launch - Ability to build relationships with different layers of an organization, from front-line staff to executives - Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements - Experience working with cross-functional teams in a fast-paced, startup environment ***This role requires 30% travel*** ***To be hired you must be based in the Central time zone*** WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth,