Product Operations and Strategy Manager

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE Abridge is growing rapidly and we're building out the Product Operations and Strategy team to help our product organization scale with excellence. Your time will be split between execution (fixing systems that no longer scale, running cross-functional workstreams end-to-end, keeping the team shipping with speed) and forward-looking strategy (helping product leadership see around corners, forming a point of view on what new bets we should be pursuing). You will flex across both, and the exact split will shift by quarter as the team's needs change. Day-to-day, you’ll be embedded within our Builders org and act as a key operating partner to product leadership, while working closely with cross-functional partners across Partner Experience, Commercial, and Finance. Reporting into the Senior Manager of Product Operations & Strategy, this is a hands-on, high-impact role for a high-EQ, structured thinker with GSD energy who loves building the operating system of a world-class product org. This is a hybrid role with a minimum of 3 days weekly in our San Francisco office. Please only apply if you are able to commit to this model and/or willing to relocate to San Francisco. WHAT YOU'LL DO Below is a representative sample of current priorities. Expect them to shift quarter to quarter as the team scales. Execution and process design - Identify product development processes that no longer scale and ship better ones in days. - Get PMs and builders in front of customers, and close the loop between field signal and roadmap decisions. - Design systems that surface key product knowledge and roadmap visibility throughout the org, so we continue to stay in sync as we scale. - Reinvent how we hire and cultivate product talent, from redesigning our interview process to sharpening onboarding so new hires ramp to creating user value faster. Strategy and forward planning - Ramp on the thorniest strategic questions product leadership needs answered, drive them to clear recommendations, and implement end-to-end. - Translate shifts in the competitive landscape and regulatory environment into roadmap and GTM implications. - Develop points of view on new bets and adjacent markets the company should be running at next. Builder velocity and AI enablement - Shape and measure the program that holds engineering and product teams accountable for real AI adoption. Treat every new AI tool as a chance to compound builder velocity. - Host clinician and builder hackathons that strengthen our connection to the broader builder and clinician community. - Build a shared context layer for the product org that powers our AI tooling and learns in real time, surfacing field insight and customer signal to the people who need it. WHAT YOU'LL BRING - 2+ years in consulting, investment banking, investing or similar roles (startup experience on top of that is a plus) - Incredibly AI-pilled. This is a requirement o