Clinical Success Director (Pacific Time Zone)

ABOUT ABRIDGE Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. THE ROLE As a Clinical Success Director, you will be at the forefront of delivering an exceptional generative AI platform for clinicians. Your work will directly contribute to improving the cognitive burden associated with clinical documentation. You will collaborate with clients, partners, product managers, designers, machine learners, and healthcare professionals to bring to life products that bridge the gap between clinical conversations and actionable data. What You’ll Do - Provide clinician enablement by delivering education and training to new users, building collateral and strategies to support clinician adoption, and managing relationships with external clinical champions and advisors. - Surface product feedback through expert advice on existing clinical documentation strategies and work with product teams to define a clear clinical product roadmap. - Provide product strategy recommendations by aggregating user feedback and developing artifacts that articulate how product enhancements may expand the reach of our product(s) and improve clinician user experiences. - Develop, monitor, and track end-user utilization and clinical success metrics to help communicate long-term impact and value. - Evangelize product capabilities and direction to prospective customers by creating sales collateral, conducting product demos, and more. WHAT YOU’LL BRING - 5+ years of experience as a clinician (MD, DO, PA, NP) - Experience with Epic and a deep understanding of clinical documentation workflows - A passion for solving problems and creating new opportunities for clinicians - Proven track record of leading successful initiatives from conception through launch. - Ability to build relationships with different layers of an organization, from front-line staff to executives. - Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements - Experience working with cross-functional teams in a fast-paced, startup environment ***This role requires up to 20% travel*** ***This role MUST be based in the Pacific Time Zone*** WHY WORK AT ABRIDGE? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridg