Fraud Prevention Operations Manager

ABOUT ADDI We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace. We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably. Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia. But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values https://co.addi.com/trabaja-con-nosotros#:~:text=%E2%80%A2%20We%20are%20owners,dentro%20del%20equipo. every day. ABOUT THE ROLE This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading. WHAT’S THE MISSION YOU’LL DRIVE Translate our financial entity's fraud prevention strategy into a predictable, high-performing operation across IDV, KYC, and Investigations. You will ensure operational guardrails are met while building the teams, processes, and tools required to reach world-class maturity in fraud prevention. WHAT YOU WILL DO - Own the operational execution of the fraud strategy, consistently meeting defined targets for loss percentages, Account Takeover (ATO) rates, False Positive Rates (FPR), and approval conversions. - Implement and standardize governance, documentation, and rituals for fraud operations, reaching advanced maturity in KPI management and process control. - Stand up and stabilize the team structure (Supervisors, Analysts, QA), establishing clear roles, cadences, and development paths for a high-performing fraud unit. - Lead the rollout and "hypercare" of new controls, policies, and tools, ensuring seamless communication, training, and post-release monitoring. - Provide structured operational insights to Product, Risk, and Engineering teams to continuously refine fraud strategy and system controls. WHAT WE’RE LOOKING FOR - Operational Leadership - Proven experience leading supervisors and large-scale operational teams within Fraud, Risk, or Compliance departments. - Hands-on experience with Identity Verification (IDV), Know Your Customer (KYC/KYP), and complex fraud investigations. - Deep understanding of the fraud landscape within the Colombian financial system and the associated regulatory constraints. - Governance & KPI Management - Expert ability to implement standard management structures (Mission, Outcomes, Competencies) across various roles. - Mastery of operational routines and rituals to ensure KPIs and SLAs are consistently monitored and achieved. - Strong documentation skills, ensuring all fraud processes are audited and standardized. - Analytical & Quantitative Mindset - Ability to interpret complex fraud data and loss metrics to drive operational pivots. - Experience collaborating with Business Managers and Risk teams to