Product Lead, Platform

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. The Role As our Platform Product Lead, you'll own the core platform — the shared foundation that every Ambience product is built on. We serve thousands of clinicians and nurses across leading health systems like Mayo Clinic and Cleveland Clinic, with a product surface that spans documentation, visit prep, and coding across ambulatory, emergency, and inpatient care. The platform has to be reliable and coherent across all of that — multiple products, multiple care settings, multiple EMR environments — while continuing to evolve quickly. Done well, this platform scales from thousands of clinicians to hundreds of thousands, across more health systems, more care settings, and more product capabilities, without the foundation becoming the constraint. This is a Staff / Senior Staff-level IC role that reports directly to the Head of Product. You'll work closely with engineering, design, data, and internal partner teams. We're a hybrid company headquartered in San Francisco. This role requires being in the SF office 3x/week. What You'll Own Platform Core — Reliability, Scalability & Extensibility - Scale reliability and performance: Lead migrations and architectural improvements that support significant user growth, reduce fragility, and cut unnecessary internal dependencies. - Drive platform quality: Identify and systematically address the platform-level issues that generate the most support burden and impact clinician experience. - Maintain shared infrastructure: Evolve Ambience's design language and shared system components so new product lines can integrate without one-off work. - Own foundational tooling: Build and maintain capabilities like feature flagging that help the broader product org ship more predictably. Growth Infrastructure — Onboarding, Activation & Internal Tooling - Own onboarding and activation: Own the infrastructure that shapes a clinician's first experience with Ambience — account provisioning, licensing, cross-product preferences, and dashboards — moving from manual configuration to self-service experiences that get clinicians to value faster. - Build internal partner tooling: Deliver tools that let internal teams operate independently at scale: - Care Transformation: Access controls, reporting, and configuration management. - Finance: Licensing and billing integrations. - GTM: Demo environments and tooling. - Instrument platform health: Partner with Data and Analytics to build onboarding telemetry, funnel tracking, and operational reporting. What We're Looking For Must-Haves - 5+ years of product management experience with direct ownership of platforms, shared systems, or cross-product experience layers. - Prior experience as a software engineer with strong system design fundam