Program Manager (Care Transformation)

About Us: Here at Ambience, we never set out to be just another scribe. We’re building the AI intelligence platform that restores humanity to healthcare and drives meaningful ROI for health systems across the country. Our technology helps providers focus on delivering great care by removing the administrative burden that pulls them away from patients and away from their most impactful work. Ambience delivers real-time coding-aware documentation and clinical workflow support across ambulatory, emergency and inpatient settings at the top health systems in North America. Our teams operate relentlessly with extreme ownership to build the best solutions for our health system partners. We value candor, positivity and deep thought — and we expect a lot from each other because we know the problems we’re solving truly matter. Ambience was ranked #1 for Improving the Clinician Experience in the KLAS Research Emerging Solutions Top 20 Report, recognized by Fast Company as one of the Next Big Things in Tech, named one of the best AI companies in healthcare by Inc., and selected as a LinkedIn Top Startup in 2024 and 2025. We’re backed by Oak HC/FT, Andreessen Horowitz (a16z), OpenAI Startup Fund, and Kleiner Perkins — and we’re just getting started. The Role: The mission of a Program Manager (Care Transformation) is to drive strong, long-term partnerships that drive meaningful positive change for providers, patients, and administrators across the healthcare landscape. You’ll collaborate closely with leaders across health systems to drive adoption of Ambience from initial pilots through full-scale enterprise rollouts. Your goal is to ensure Ambience delivers measurable clinical and financial outcomes as we grow our partnerships. As a trusted advisor, you’ll help align executive priorities with frontline needs to ensure Ambience enables better care at scale. What You'll Do: - Build high-trust partnerships with clinical, operational, financial, and IT leaders across your accounts. You’ll be the face of Ambience to our health system customers, earning the confidence of stakeholders and turning alignment into momentum. - Lead end-to-end implementation of Ambience solutions across complex health systems. Coordinate workflow discovery, technical integration, customer onboarding, and go-live execution to ensure smooth deployments that drive rapid time-to-value. - Partner closely with Product and Clinician Success to continuously improve the customer experience. Bring structured feedback from pilots and scaled deployments back into roadmap discussions, influence feature prioritization, and collaborate on playbooks that elevate adoption and long-term outcomes. - Own post-sale execution of Ambience pilots from day one. You’ll keep pilots on track, help teams realize meaningful value quickly, and guide the path from a promising start to a long-term enterprise partnership. - Shape and deliver clear ROI narratives that speak to what health systems care about. You’ll support executive readouts and QBRs that earn buy-in and build champions. - Accelerate time to value by anticipating roadblocks before they show up, manage change with a steady hand, and help our partners move from pilot to scale with confidence and speed. - Make us better, together. You’ll capture repeatable playbooks and pilot frameworks to help the entire Care Transformation team level up. Who You Are: - 4+ years of experience in healthcare transformation, health tech implementation, customer success or healthcare management consulting. You’ve worked closely with provider organizations and know how to navigate complex health systems. - You’ve led post-sale motions, converted pilot initiatives into long-term contracts, and built champions across clinical, operational, and executive teams. - Exceptional communicator with the ability to switch fluently between clinical and operational language operational. You know how to meet stakeholders where they are and communicate with clarity and cred