Senior Field Service Technician

What we're building The marine industry supports recreation, global commerce, and national defense. And yet it runs on technology that hasn't meaningfully changed in fifty years. Until now. Arc is on a mission to electrify the marine industry. We're rethinking powertrains, software, and vessel designs from first principles. And we're already executing. We started with consumers to develop and harden our core technology. We're now scaling production of our flagship model with new models and sectors on the horizon. Now we're extending our platform to commercial applications, starting with tugs, ferries, and defense, with years worth of signed contracts and a pipeline that spans every vessel type on the water. The technology is proven, the momentum is building, and the opportunity is enormous. The marine industry is going electric and Arc is building the platform that powers it. Who we're looking for We're looking for someone fired up by the mission and ready to build. You'll thrive here if you move fast, take ownership, and care about the details. This is a full-time, on-site role at our Los Angeles headquarters, with 75% travel. You'll report to the Supervisor of Field Service and work closely with a lean, high-trust team where everyone’s work matters. What you'll do Maintaining and servicing customer boats in the field as well as our fleet of internal boats Contributing to improving service standards, protocols, and processes Collaborating with engineering and production teams to implement improvements on boat designs, production methods, or service processes. Becoming an expert in assembling, troubleshooting, and disassembling all major boat systems Minimum Qualifications High school degree or GED certification Proficiency using mechanical and electric hand tools 2-5 years experience experience building and troubleshooting electromechanical systems such as electric motors, batteries, sensors, electronics, controls, pneumatics, etc, experience with electric/hybrid vehicles a plus Willingness to travel nationally at least 50% on average, and up to 75% during busy periods Experience interpreting engineering drawings, work instructions, electrical schematics, and product data sheets Ability to stand 6-10 hours per day and lift up to 50 lbs Ability to cultivate positive relationships with all external parties while working in the field Ability to operate independently and make technical decisions supported by data Excellent written and verbal professional communication skills Bonus Qualifications Prior experience in a fast-paced manufacturing setting Experience with fiberglass, gel coat repairs or detailing Experience driving and trailering boats Comfortable pushing at a fast but sustainable pace Enthusiasm for boating and the water At Arc, we encourage diversity and consider all qualified applicants equally for employment, regardless of background, identity, or status. You're always welcome to reach out even if you don't meet many of these qualifications. Passion and aptitude make up for a lot. Our values We move with urgency and build with care. We value these five things above all else: Ownership over both your work and the company's success Empathy for colleagues and for customers Humility in problem solving and collaboration Pragmatism for navigating ambiguity quickly and sensibly Inclusion of different backgrounds, opinions, cultures, and perspectives. We want people who share and embody these values. It is vital that our values align — we'd be happy to elaborate on any or all of these during the interview process. What we offer Hourly Wage: S3: $39/hr S4: $42/hr Highly competitive equity grants are included with full-time offers, as well as semi-annual bonuses tied to your impact, not just your tenure. Additionally, Arc offers top-tier benefits for full-time employees, including: Healthcare benefits — 99% employer-paid medical, dental, and vision Parental leave — 14 weeks fully paid for birthing and non-birthing parents Gen