IT Systems & Network Administrator

ABOUT US: Astro Mechanica is a vertically integrated aerospace company building a faster, more connected future. Our mission is to democratize high-speed flight by making supersonic travel flexible, accessible, and sustainable. We believe that rapid, on-demand, point-to-point global mobility will become the new standard for moving people and goods across the planet. To achieve this, we are integrating our advanced airframe and engine technologies—which include Duality™, our proprietary dual-use propulsion system—with a new flight operations model to make supersonic transport as efficient and economical as commercial air travel is today. In the near term, we are developing adaptable, high-speed systems to close aircraft performance gaps for the United States government. WHO WE ARE: We’re a team of passionate engineers dedicated to advancing aerospace. We’re generalists with specialist depth, united by a flat structure and a shared obsession with building things that work well. We move fast, stay pragmatic, and let engineering excellence speak louder than hierarchy. WHO YOU ARE: We are seeking an experienced IT Systems & Network Administrator to manage, maintain, and scale our internal infrastructure. This role requires a strong background in networking, cloud systems, and SaaS administration, along with hands-on experience supporting end users in a fast-paced startup environment. This individual will also play a key role in building the foundation for a scalable IT support function, including documentation, processes, and tooling that will evolve into a formal service desk. The ideal candidate for this role will be a self-starter with a strong sense of ownership that is comfortable operating as both a strategic builder and a hands-on support resource. Strong communication and documentation skills are a must, showing attention to detail and a focus on security, reliability, and user experience. WHAT YOU’LL DO: Key Responsibilities - Administer and maintain a Ubiquiti-based network environment, including monitoring performance, security, and reliability - Configure, manage, and troubleshoot Cisco network equipment - Manage and support secure environments within Microsoft GCC High, ensuring compliance and best practices - Oversee identity, access, and infrastructure within Microsoft Azure - Provide administration and support for collaboration and productivity platforms including Zoom, Slack, Notion, and Microsoft Teams End-User Support & IT Operations - Serve as a primary point of contact for end-user technical support across hardware, software, network, and SaaS platforms - Diagnose and resolve complex technical issues in a timely and professional manner - Provide white-glove support for leadership and key stakeholders as needed - Manage onboarding and offboarding processes, including account provisioning, device setup, and access control IT Asset Management & Procurement - Manage the procurement of IT equipment, including laptops, peripherals, networking hardware, and accessories - Maintain accurate inventory of all IT assets, including tracking lifecycle, assignments, and status - Establish and enforce asset management processes, including tagging, auditing, and reporting - Coordinate device provisioning, imaging, deployment, and recovery - Work with vendors to source equipment, manage orders, and optimize cost and availability Service Desk Development & Documentation - Develop and maintain clear, scalable IT documentation including: - Standard operating procedures (SOPs) - Knowledge base articles - Troubleshooting guides - Design and implement foundational processes for a future service desk/help desk function - Evaluate and implement ticketing systems, workflows, and SLAs - Establish best practices for incident management, request fulfillment, and escalation paths - Identify opportunities to automate repetitive support tasks and improve operational efficiency WHAT WE’RE LOOKING FOR: Required Qualifications - 5+ years of exper