Deployment Operations Specialist

ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE Base Power Company is seeking a highly organized and proactive post-installation Operations Specialist to manage the final stages of our battery deployments. This role will be the point of contact for scheduling inspections, managing documentation for AHJs and utilities, and coordinating field service activities. Additionally, this role will play a key part in improving and scaling these processes to support Base Power’s growth. What You'll Do - Coordinate and schedule post-installation inspections with relevant Authorities Having Jurisdiction (AHJ) and utilities. - Manage the timely uploading of required photos and documentation to various inspection portals (AHJ and Utility). - Schedule and coordinate field service with customers and our internal field service team to address any post-installation needs. - Proactively communicate with customers to ensure they are informed throughout the post-installation process. - Track and report on inspection pass/failure rates, identifying trends and areas for improvement. - Monitor and analyze field service resolution times to ensure efficiency and customer satisfaction. - Drive the utility interconnection agreement process to achieve Permission to Operate (PTO) for completed installations. - Maintain accurate and up-to-date records of inspection schedules, field service activities, and PTO status. - Identify and implement process improvements to streamline the post-installation workflow. What You'll Bring - 2+ years of experience in project coordination within the construction, solar, EV charger, battery, roofing, or similar field. - Strong organizational and time management skills with the ability to manage multiple projects simultaneously. - Excellent written and verbal communication skills, with a focus on clear and professional customer interactions. - Experience scheduling and coordinating with external stakeholders (e.g., inspectors, utility representatives). - Proficiency in managing documentation and utilizing online portals. - Strong problem-solving skills and the ability to proactively address potential roadblocks. - Ability to track and analyze data to identify trends and improve processes. About the Team The Post-Installation Operations team owns the final mile of deployment—ensuring every installation is fully approved, operational, and delivering a seamless customer experience. This team sits at the intersection of customers, field service, utilities, and AHJs to close the loop on every project. They focus on coordination, accuracy, and follow-through—managing inspections, documentation, and service needs while keeping everything on track toward Permission to Operate (PTO). Their work directly impacts system activation speed, customer satisfaction, and overall deployment quality. This is a team for people who thrive in organized, detail-driven environments and enjoy turning complex processes into smooth, repeatable workflows. Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive. OUR VALUES - First Principles Thinking: Question assumptions. Principles > rules. - Operate at Base Pace: Focus on what matters, act quickly, and learn by doing. - Give & Get Feedback: Be direct, be humble, and maintain a growth mindset. - Everyone’s an Owner: Follow through on commitments and own results. - Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information. - Committed to the Mission: Rebuilding th