Deployment Engineer (Field Operations - 2nd Shift)

ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As our Fleet Operations Engineer (Second shift), you are the in-office second shift engineer keeping watch over Base’s deployed fleet. While the day team wraps up, you take the handoff – watching fleet health, triaging alerts, and responding to emergencies to ensure every deployed battery system is monitored, healthy, and operational through the evening. This is not a typical monitoring role. You’ll be the independent first responder for critical fleet alerts, using tools like Grafana, Retool, and our internal device management platforms to diagnose issues from telemetry, attempt remote remediation, and create actionable service tickets – all while working in-office alongside your teammates. This role offers a unique opportunity to develop deep expertise in distributed energy systems from the inside out. You'll learn how our battery systems behave in the field, how our alerting infrastructure works, and how telemetry data translates into real-world diagnoses. This role is best suited for someone with a technical engineering experience who thrives working independently. Over time, this position could grow into fleet engineering, operations leadership, or reliability engineering roles. What You'll Do - Typical shift: ~70% of your time triaging the fleet alerts queue -- reviewing new issues, diagnosing from telemetry, creating service tickets, and performing remote remediation; ~20% responding to emergency alerts and managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. - Triage new fleet alert issues second shift as they appear in the queue -- review system telemetry, diagnose root causes, and either close resolved issues, create new field service tickets, or associate issues with existing tickets. - Serve as the second shift first responder for P1 emergency alerts via Incident.io http://Incident.io -- assess severity, attempt remote fixes, and escalate to the US on-call team with full diagnostic context when needed. - Perform remote diagnostics and remediation using internal tooling -- send device commands and resolve issues without dispatching a field crew. - Reevaluate previously triaged issues that appear healthy and ensure systems are in the correct state. - Deliver a written shift handoff at the end of each shift summarizing all second shift activity, open escalations, and anything the US team needs to act on. - Identify recurring fault patterns and alerting gaps over time and flag high-impact issues to the deployments, hardware, or software teams. - Create and maintain triage documentation, troubleshooting procedures, and runbook improvements based on patterns discovered during second shift monitoring. What You'll Bring - 1-3 years in a Field Engineering, technical monitoring, IT support, operations center, or similar role involving real-time system triage and incident response. - Strong ability to interpret telemetry data, dashboards, and system logs to diagnose technical issues. - Proven ability to quickly learn complex technical systems (hardware telemetry, fault codes, device management tools). - Available to work second shift or overnight hours in-office. Must be US-based and able to commute to the office. - Strong written communication and organization skills -- your shift handoffs and ticket documentation are how the rest of the team understands what happened during the second shift. - Ability to work independently with minimal real-time supervision, make sound judgment calls on escalation, and maintain consistent attention during second shift hours. - Atten