Payments & Risk Specialist

ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As part of our Member Experience team, you’ll ensure our members receive and pay their bills in a timely manner - and enforce our collections process if they don’t. You’ll review credit and identity verification results to ensure accurate and compliant customer approvals. Effective communication and detailed process management are key for you to mitigate company risk while delivering an excellent experience for our members. What You’ll Do - Payment Collection: Enforce non-payments and reach out to delinquent members via call, text, and email to help them remain in good standing. - Payment Support: Respond to member inquiries regarding their payment failures or issues. - Fraud Prevention & Credit Quality: Take action on results and responses from credit and identity checks, and help build the process and structure for these new workflows from the ground up. - Data Entry: Maintain accurate, detailed records of delinquent or declined members and their statuses. - Exception Management: Use sound judgment and empathy to offer alternate payment plans and make exceptions for extenuating circumstances. - Policy Compliance: Ensure you comply with all regulatory requirements as you manage our payments and risk tasks. - Bill Generation: Manually troubleshoot and send bills that failed to send automatically. - Improve Systems: Help us migrate from spreadsheets to more scalable, reliable, and automated systems. What You'll Bring - 2+ years of experience in payments and risk - ideally within energy, utilities, or a similar consumer industry. - Customer-facing experience in support or a related field. - Strong organizational and process management skills with high attention to detail. - Excellent written and verbal communication skills. - Proficiency using data management tools, spreadsheets, and CRM systems. - Problem-solving mindset. About the Team The Member Experience team is the face of Base to our members—and the voice of our members back to Base. We’re deeply customer-obsessed and uniquely cross-functional, with a strong understanding of what every team does and how it all connects. By seeing firsthand what’s working well and what should be improved, we surface insights that help inform what the business builds and prioritizes next. Every day brings a new challenge, balancing high ownership and accountability with constant collaboration and support from the team. Please note: Base is a startup, which means priorities shift and evolve quickly. Your role may expand or change based on the needs of the business at any given time, so the responsibilities listed may not be exhaustive. OUR VALUES - First Principles Thinking: Question assumptions. Principles > rules. - Operate at Base Pace: Focus on what matters, act quickly, and learn by doing. - Give & Get Feedback: Be direct, be humble, and maintain a growth mindset. - Everyone’s an Owner: Follow through on commitments and own results. - Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information. - Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in. - Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things. DO THE BEST WORK OF YOUR LIFE AT BASE.