Enablement Manager, AI Agent

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the role: As the Enablement Manager, AI Agent , you’ll be responsible for enabling Cresta’s go-to-market teams to successfully position, sell, and deploy our AI Agent product with confidence and consistency. This role sits at the intersection of product, sales, and applied AI—translating complex AI Agent capabilities into clear value, practical use cases, and repeatable sales motions for large enterprise customers. You’ll work closely with Product, Product Marketing, Sales Leadership, and RevOps to build enablement programs that ensure sellers deeply understand how Cresta’s AI Agents work, where they deliver the most impact, and how to guide customers from initial discovery through successful adoption. Your focus will be on empowering Enterprise and Strategic account teams selling into the world’s largest contact centers and customer experience organizations. This is a strategic, hands-on role with direct revenue impact. You’ll help shape how Cresta’s AI Agent is understood and sold in the market—raising seller confidence, improving deal quality, and accelerating adoption of one of Cresta’s most critical products. Location preference: San Francisco, New York, or Remote Responsibilities: AI Agent Product Enablement Develop and deliver enablement programs that deeply educate sellers on Cresta’s AI Agent product, including capabilities, architecture, deployment models, and differentiation Translate technical AI concepts into clear, compelling narratives that resonate with executive, operational, and technical buyer personas Sales Motion & Use-Case Enablement Define and reinforce best-practice sales motions for AI Agent opportunities, from use-case discovery and qualification through solution design and close Enable sellers to identify high-impact AI Agent use cases, map value to customer KPIs, and position outcomes across industries and contact center environments Content, Messaging & Narrative Development Collaborate with Product Marketing to create AI Agent–specific enablement assets, including, talk tracks, objection handling, competitive guidance, and persona-based messaging Ensure sellers can clearly articulate how Cresta’s AI Agent differs from traditional automation, rules-based bots, or generic AI solutions Enablement Measurement & Optimization Define and track success metrics for AI Agent enablement, such as ramp time, AI Agent attach rate, win rate, sales cycle length, and product adoption indicators Use insights from deal reviews and field feedback to continuously improve enablement programs and content Qualifications We Value: 5+ years of experience in Sales Enablement, Product, Consulting, Sales, Solution Engineering, or a related role in a B2B SaaS environment Strong understanding of enterprise sales motions and experience enabling quota-carrying teams Comfort working with technically complex products, ideally involving AI, ML, automation, or data-driven platforms Proven ability to translate sophisticated product capabiliti