Enterprise Account Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. Location: US, Remote About the role: This is a highly strategic and intentional hire, the second Account Manager at Cresta. Reporting directly to the Head of Enterprise Account Management, you will play a central role in driving upsells, renewals, and long-term customer value. Beyond individual quota ownership, you will be instrumental in shaping and co-building the Account Management function from the ground up. We’re looking for someone with an entrepreneurial mindset, someone who thrives in ambiguity, enjoys designing new processes, and can help create a scalable motion as the team grows rapidly in the coming years. While this role begins as an individual contributor position, it comes with a clear path to future leadership for those who demonstrate strong performance, strategic thinking, and a passion for building. Responsibilities: Builder of Enduring Partnerships: You invest in relationships that last. You prioritize trust and long-term value over short-term wins, and you serve as a strategic partner who elevates both the customer’s and Cresta’s success Grit, Patience, and Follow-Through: You know meaningful outcomes aren’t created overnight. You navigate complexity, setbacks, and long sales/adoption cycles with resilience. Your ability to stay focused and persistent directly fuels customer growth Operationally Excellent, Internally and Externally: You understand that internal alignment is often the key to unlocking customer outcomes. You work seamlessly across Sales, Customer Success, Product, and Operations, ensuring we deliver a unified, high-quality experience Compelling Storyteller: Cresta operates in a dynamic and competitive market. You can articulate our value clearly, teach customers something they didn’t know, and help them understand, at both strategic and operational levels - why Cresta wins Customer Growth Mindset: You know what great adoption looks like and how to build upon it. You identify signals, diagnose gaps, and guide customers toward deeper value realization that sets the stage for retention and expansion Creative Commercial Thinker: You’re comfortable using the full suite of commercial levers; product mix, incentives, deal mechanics, to architect smart, efficient deals. You think creatively while maintaining healthy business fundamentals Active Listener with Synthesis Skills: You connect dots quickly. You take in information from multiple stakeholders and convert it into clear, actionable insights that shape account strategy and elevate the customer experience Strategic Approach to Travel: There’s no quota for travel, only impact. You understand when being in the room matters and when it becomes a differentiator in advancing a renewal, deepening executive trust, or accelerating an upsell Qualifications We Value: Experience in Customer Success or Sales roles where you owned revenue or renewal outcomes; experience in the contact center ecosystem or consulting is a strong plus Consistent record of hitting or exceed