Workplace Experience Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. The Role At Cresta, we believe the workplace experience is a critical driver of culture, collaboration, and business performance. As our Workplace Experience Manager , you will lead the strategy, operations, and evolution of our global workplace facilities footprint, ensuring our offices and employee experience programs scale alongside the company. This role sits at the intersection of workplace strategy, employee experience, real estate, operations, and culture. You will be responsible for developing and executing a comprehensive workplace experience vision that supports how Crestans work, connect, and thrive across our global offices. From shaping our long-term workplace strategy and leading office expansions to overseeing employee experience initiatives and ensuring seamless day-to-day operations, you will play a critical role in how employees experience Cresta. You will balance strategic planning with operational excellence, translating business needs into exceptional workplace experiences that strengthen culture and enable high performance. We are looking for someone who combines strong business judgment with a service-oriented mindset. You thrive in dynamic environments, build trusted relationships across the organization, and bring urgency, adaptability, and ownership to everything you do. Whether leading a major workplace initiative, supporting executives during a critical event, or navigating an unexpected challenge, you approach every situation with professionalism, resourcefulness, and a commitment to delivering exceptional outcomes. Reporting to the Head of People, you will serve as a key partner in shaping the future of work at Cresta and creating environments where employees can do their best work. Key Responsibilities Portfolio Management: Oversee the operations of all global Cresta offices, ensuring a consistent, high-quality workplace experience while balancing local needs and regional nuances. Real Estate Strategy: Lead lease renewals, expansions, and new site acquisitions in partnership with Finance and Legal, ensuring our workplace footprint supports business growth. Workplace Strategy: Develop and execute a comprehensive workplace strategy that aligns physical spaces, employee experience programs, and business needs as the company scales. Lead office build-outs, renovations, and improvement projects from planning through execution, ensuring projects remain on schedule and within budget. Property Management: Build strong partnerships with property managers, landlords, and service providers to ensure our offices operate efficiently and effectively. Workplace Safety & Compliance: Own Cresta's global workplace safety strategy, including emergency preparedness, site-specific safety programs, and regulatory compliance. Partner across the business to ensure workplace safety requirements, accommodations, accessibility considerations, and employee support needs are appropriately addressed across all office locations. Workplace O