Partnerships, Agent Delivery Lead

About Decagon Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences. Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel. We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others. We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team. About the Team The Partnerships team is a new team at Decagon that will focus on driving product, revenue, and ecosystem growth through technology, solutions, channel, cloud, and AI partnerships. As one of our first team members, you’ll be responsible for setting strategy, building programs and process, and driving execution to accelerate customer outcomes. About the Role Decagon is looking for a Partnerships, Agent Delivery Lead, a founding member of our Partnerships team who will help design, build, and scale our revenue focused partnership programs, especially our partner program for implementation and delivery partners. In this role, you will blend go-to-market strategy, program design, and partner enablement and work closely with customers, partners, and internal teams to drive customer and commercial outcomes. The ideal candidate brings experience building strong channel partnerships in a fast-paced, high-growth environment. You will work with the Director of Partnerships to: - Design and implement commercial deal structures and programs to grow the delivery ecosystem - Develop and launch partner enablement initiatives, including training paths, solution guides, joint marketing assets, and certification to create repeatable success - Drive G/SI partnership conversations, shaping joint value propositions, co-delivery models, and routes to market - Grow SI-sourced SQLs, pipeline, and closed won and delivered revenue across the ecosystem - Collaborate cross-functionally with Legal, Sales, Solutions Engineering, Implementations (Post Sales), Engineering, and Marketing to ensure partner performance and alignment with Decagon’s revenue strategy Your background looks something like this - 7+ years of experience in partnerships, business development, or channel partnerships at high-growth SaaS or AI companies, with a specific focus on system integrator partners - Experience working across channel partnership types (e.g., SI, VAR, BPO, TSDs) and have existing relationships and top G/SI companies (e.g., leadership, alliance managers, industry and delivery sellers) - Know how to build partner programs from the ground up (i.e., partner workflow/technology and program design) - Strong executive presence and demonstrated ability to influence senior stakeholders - Excellent organizational, communication, and relationship management skills and can represent Decagon in the ecosystem Even better if you have - Have spent time both at a professional services firm and building out the services partner program inside a technology company - Comfort building partnership programs and motions 0 → 1 - Are an out-of-the-box thinker and bring an entrepreneurial spirit to your partnerships work Benefits We proudly offer the following benefits for our full-time employees: - Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave) - Medical, Dental, and Vision benefits for you and your family - Life Insurance and Disability Be