Analytics Engineer

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an analytics engineer, you’ll be an integral part of our data analysis and QA team, providing essential data support for our cutting-edge Agentic AI initiatives, specifically with ASR and NLP teams. A key focus will be on leveraging data analysis to identify and drive optimization of the conversational flows and underlying data infrastructure for agentic voice and chat solutions. You will actively seek opportunities to improve the team’s productivity and workflow through automation and process optimization, including implementing automated QA for our agentic systems. This position reports to the manager of the Data Analysis and QA team and has the opportunity to be based in our Vancouver, Canada Office. What you’ll do You will work closely with other Agentic AI teams to test and evaluate our Agentic voice and chat solutions. You will design and implement data logging and monitoring strategies to capture key analytical insights. You will utilize data analysis to identify areas for optimization in the voice bot's conversational flows and data pipeline. You will build and maintain data pipelines on Vertex AI pipelines. You will work closely with the AI Platform team to build tooling for data science projects. You will implement automation and processes to improve our workflow. You will create and maintain dashboards (Tableau) and data pipelines (Dataform) that help drive product and business decisions. You will contribute to our continuous efforts to enforce data privacy and compliance. You will collaborate with cross-functional teams, including AI, engineering, and product teams. Skills you’ll bring Bachelor's or Master’s degree in Computer Science, Software Engineering, or related fields. 1 - 3 years of working experience with software engineering or data engineering projects. 1 - 3 years of experience with Python, working with GCP, including storage, BigQuery, Compute, Kubernetes, or similar. 1 - 3 years of experience with SQL, able to optimize complex SQL queries and build data pipelines. Experience with BI tools such as Tableau. Experience analyzing the performance of conversational AI systems (e.g., voice bots, chatbots) and collaborating with cross-functional teams (AI, Product) on data-driven improvements. Experience working with popular LLM frameworks. Strong problem-solving and analytical abilities, with the capacity to handle complex technical and analytical problems. For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted