Applied Scientist

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role As an Applied Scientist at Dialpad, you'll be a key driver within our AI team, conducting R&D to power the next generation of autonomous voice agents. While traditional NLP focuses on analyzing static text, your work will center on real-time, multimodal systems that can listen, reason, and take action during live customer interactions. A major focus of the team is advancing DialpadGPT, our proprietary LLM, specifically optimizing it to drive orchestrated agentic workflows and handle complex task execution. Beyond the technical skills, we are a team that values collaboration, continuous learning, and the application of diverse perspectives to solve complex problems. Collaboration will be key as you work alongside our engineering, design, and product teams to build groundbreaking agentic applications. If you're passionate about agentic and multimodal AI and contributing to a team that's changing the face of business communications, you'll find yourself right at home with us. This position reports to the Senior Manager of the NLP team and has the opportunity to be based in Vancouver, BC. What you’ll do Research and develop state-of-the-art algorithms for autonomous voice agents, specifically focusing on real-time speech processing and reasoning loops. Advance DialpadGPT: Design and execute distributed training strategies to optimize our proprietary LLMs for agentic behaviors, including precise tool use, instruction following, and latency-constrained generation. Conduct rigorous evaluation and monitoring of model performances and troubleshoot issues with a keen understanding of resultant business impacts. Design and implement orchestration layers that effectively chain LLMs with external tools and APIs to solve complex customer problems autonomously. Work with large-scale multimodal datasets (text, audio) to improve model robustness and alignment. Collaborate with engineering, product, and design teams to deploy scalable, low-latency models and algorithms in production. Submit papers to top-tier academic conferences (ACL, EMNLP, NeurIPS) and contribute to the team’s research culture. Skills you’ll bring Master’s or PhD degree in Computer Science, Machine Learning, Computational Linguistics, or a related quantitative field. 2+ years of industry experience in Machine Learning/NLP for Master’s degree holders, or 1+ years for PhD holders. Deep understanding of LLMs: Demonstrated experience with training, fine-tuning (PEFT/LoRA), and alignment techniques (RLHF/DPO) for specific domains or tasks. Expe