Software Development Engineer in Test

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role At Dialpad, we are building the future of AI-driven communication. As a Software Development Engineer in Test (SDET), you will lead the charge in building scalable, world-class mobile test automation frameworks that empower our engineering teams to ship with confidence and speed. We are looking for a quality advocate who bridges development and testing. You bring excellent written and verbal communication skills and the ability to collaborate with a geo-distributed team on a shared vision. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers. This position reports to a Quality Engineering Manager in the USA. What you’ll do Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable. Maintain performant and reliable CI/CD pipelines. Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports. Build advanced reporting and tools to provide real-time visibility into product health and failure patterns. Develop and execute system performance testing against a variety of systems. Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready. Develop and execute a comprehensive test strategy. Perform functional, regression, and performance testing using automation tools. Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation. Advocate for doing the right thing even if it’s difficult. Skills you’ll bring 4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments. Strong programming experience in any top language, such as Python or Java. Experience with AI code generation, subagents, and modern code generation workflows. Deep, hands-on experience building scalable frameworks from scratch. The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones. Highly organized with excellent written and verbal communication skills. Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc. Direct experience applying testing methodologies, including regression, integration, and performance testing Extensive knowledge of cloud technologies, including the testing of REST services. Strong people skills, as you'll work with other teams in differ