Sr. Manager, Agentic Sales Engineering

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role We are looking for a rare breed of leader: someone who possesses the technical depth of an AI Architect and the strategic mindset of a Sales Executive. Reporting directly to the Vice President of Sales Engineering, you will recruit, mentor, and direct a team of Forward Deployed Engineers who translate complex business challenges into high-impact, Agentic AI systems. You are a self-starter who thrives in ambiguity. You don't just manage a team; you lead from the front, acting as the company’s most technically fluent business consultant and our customers' most trusted AI architect. You will partner across Sales, Product, and Engineering to ensure our AI platform is not only adopted but becomes the backbone of our customers' operations. You will lead a specialized, high-impact technical division within our global Sales organization. This team isn't just selling software; they are building the future of communication. The Agentic Sales Engineering team is the "special forces" of our Go-To-Market strategy—a group of elite Forward Deployed Engineers who embed themselves within our most strategic accounts to bridge the gap between visionary AI potential and production-ready reality. What you’ll do Build & Mentor: Recruit and develop a high-performing team of Forward Deployed Engineers. Coach them to develop both their technical AI/ML skills and their ability to command a C-suite boardroom. Strategic GTM Leadership: Partner with Sales leadership to identify "must-win" accounts where Agentic AI can be a differentiator. Actively participate in the sales cycle to provide leadership, technical authority, and strategic deal support. Bridge the Gap: Act as the crucial link between the field and the lab. Synthesize critical "field signals"—customer pain points, integration patterns, and platform limitations—and deliver them to Product and Engineering to influence the roadmap. Architect Value: Guide the team in designing complex multi-agent systems, retrieval pipelines (RAG), and decision logic that integrate with CRMs, ERPs, and custom APIs via our MCP framework. Innovate Processes: Create and implement new systems for "AI Envisioning" sessions, helping customers navigate complex cloud/data infrastructure to bring AI bots to life. Drive Execution: Ensure the team isn't just selling a vision, but building the "shippable" capabilities that validate a customer's investment during pre-sales and early deployment. Skills you’ll bring The Basics: BA/BS degree or equivalent practical experience. Experience: Minimu