Renewals Manager

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic . Your role A Renewal Manager at Dialpad is responsible for providing best-in-class strategic renewal management and execution across a portfolio of existing Dialpad customers. Serving as their assigned customers' main point of contact for their contract extension with Dialpad, they will foster a high level of trust, satisfaction, and engagement across their assigned accounts. The RM will develop and execute the renewal strategy for their portfolio. The RM will own the end-to-end renewal process, including negotiation and contract terms. To be successful, the RM will partner with the Client Account Executive and Customer Success Manager to ensure our customers realize the value of their investment and can demonstrate the value differentiation of Dialpad versus our competitors. The RM is a member of the Client Sales organization, will carry a revenue renewal quota, and will report directly to the Director of Renewals Management. What you'll do Drive and lead the renewals process in collaboration with the CAE and CSM to preserve and improve customer contracts and relationships. Effectively engage with key decision makers to identify customer requirements and uncover roadblocks to ensure timely commitments. Achieve or exceed quarterly revenue goals, tied to retention, growth, and term extension of existing customer contracts. Maintain and report an accurate forecast of renewals. Negotiate and execute renewal contracts that align to customer goals. Discover and identify upsell/cross-sell opportunities during contract renewal to maximize customer growth. Communicate risk clearly and partner with the CSM in developing resolution strategies. Escalate whenever appropriate to help resolve customer concerns. Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas, including product. Effectively communicate the benefits of the customer’s Dialpad solution and differentiate from competitive solutions. Own the renewal sales cycle, from developing a strategy, to building relationships with key stakeholders, to negotiation and contracting. Skills you'll bring 3-5 years of experience in Renewals, Account Management, Customer Success, or other applicable customer-facing roles. Proven success in meeting and exceeding revenue targets while managing renewals. History of managing a high volume of transactions. Passionate about providing a top-notch, best-in-class customer experience. Strong presentation, meeting facilitation, and written communication skills. Comfortable analy