Workflow Operations Manager - Labeling

ABOUT DOPPEL Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges. THE ROLE Doppel is looking for an experienced operational leader to oversee two of the company’s most strategically important organizations: LLM Labeling and Workflow Operations. This leader will be responsible for building and scaling the human intelligence layer that powers Doppel’s products, automation systems, and customer outcomes. They will oversee the teams responsible for alert triage, operational decision-making, data labeling, quality assurance, and the continuous refinement of the datasets and operational processes that enable Doppel to automate at scale. WHAT YOU WILL DO • Lead the LLM Labeling team and Workflow Operations team. • Oversee alert triage, operational decision-making, data labeling, quality assurance, queue management, prioritization, and escalation handling. • Build and refine datasets, taxonomies, workflows, review processes, and operational systems. • Partner with Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture. • Identify opportunities for automation, AI-assisted decision-making, and operational simplification. • Help define what should remain human-reviewed, what should become machine-assisted, and what can become fully automated over time. • Translate frontline operational knowledge into product requirements, automation opportunities, and scalable systems. • Support pre-sale and post-sale customer conversations around Doppel’s operational model, automation strategy, workflows, labeling methodologies, and efficiency roadmap. WHAT WE ARE LOOKING FOR • Experience as an operational leader. • Experience building and scaling operational programs. • Experience with labeling, workflow operations, quality assurance, alert triage, queue management, escalation handling, or operational decision-making. • Ability to work across Operations, Product, Engineering, Detection, AI, Customer Success, Sales, and Solutions Architecture. • Ability to operate in both operational and technical environments. • Ability to engage with executive customers and both technical and non-technical audiences. • Ability to create a culture of continuous improvement, experimentation, and operational rigor. WHY JOIN DOPPEL - Meaningful equity so you share in Doppel’s success - Remote first culture with flexibility built in - Flexible PTO, comprehensive health benefits, parental leave, and more - A high growth environment where your work has immediate impact and visibility JOIN DOPPEL Doppel is the first platform built to dismantle digital deception at scale. We scan over 150 billion entities daily and deploy continuously adaptive AI SOC agents, paired with expert human analysts, to uncover and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can spread. Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective. We’re not just another cyberse