Product Operations, Senior Associate | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled. The Product Operations, Senior Associate plays a pivotal role in the development and rollout of products that drive the business forward. Functioning as an extension of the Product team, you will partner closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful launches. This position offers meaningful ownership over execution, quality, and iteration speed as we scale a fast-growing business line. Key Responsibilities - Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation. - Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status - Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements - Own enterprise implementation readiness, including migrations, permissions, templates, and configurations - Lead post-launch follow-through to ensure issues are identified, resolved, and learned from - Use SQL and internal tools to analyze product usage, adoption, and workflow health - Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements - Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies - Deep analytical experience, SQL proficiency - Proven ability to manage complex, cross-functional initiatives in ambiguous environments - Strong written communication skills, including specs and process documentation - High attention to detail with strong ownership and follow-through - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fa