Product Solutions Lead

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role Most people in support-adjacent roles spend their careers asking permission to talk to Engineering. Submitting tickets. Waiting. Getting answers too late to matter. That's not this job. As a Product Solutions Lead, you own a vertical: its health, its client relationships, its output. You sit at the intersection of Engineering, Product, and CS with the access and mandate to actually move things. You'll manage a team of 3 to 5 Product Solutions Analysts and build something Engineering trusts enough to bring into real decisions. Key Responsibilities - APIs, root cause, business impact - Build a direct relationship with Engineering that makes both sides faster, no intermediaries, no walls - Coach your team of analysts in real time, raising the floor on quality, speed, and technical depth - Translate patterns and friction points from the ground into something Product and Engineering can act on - Own team standards: documentation, escalation protocols, ticket quality, and client communication - Track segment health metrics and act on them before anyone has to ask Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - 4+ years of experience in technical support, product operations, or solutions roles - Prior experience managing or mentoring team members - Strong analytical skills and a bias toward data-driven decision-making - Experience investigating issues using SQL, logs, or API tools - Experience with support platforms and CRMs (e.g., Zendesk, Salesforce) - Exceptional written and verbal communication skills - Proven experience in a customer-facing role - Demonstrated ability to balance hands-on technical work with team leadership - Ability to work onsite in NYC 4 to 5 days per week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: - Equity in the company - Medical, Dental and Vision premiums covered at 100% - Fully paid parental leave - Commuter benefits - 401k benefits - Fitness & home services stipend to cover part of your expenses so you can focus o