Customer Success Specialist | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role As a Customer Success Specialist, you will support our customer success team. This is a customer-facing, strategic role that works closely with Customer Success Managers to help customers achieve long-term success with our platform. You will contribute to onboarding, engagement, and retention by leveraging data, developing product expertise, and collaborating cross-functionally to enhance the customer experience. This role is ideal for someone with strong operational or customer-facing experience who is ready to deepen their expertise in Customer Success. You will play a critical role in onboarding, customer outreach, and helping customers derive meaningful value from the platform. Key Responsibilities - Partner with Customer Success Managers to onboard customers, aligning on key goals and ensuring successful implementation - Develop deep knowledge of the EliseAI platform to guide customers effectively and provide insight-driven recommendations - Proactively engage with customers to drive product adoption, satisfaction, and long-term retention - Monitor usage data, feedback, and health metrics using tools like PlanHat, Zendesk, and Slack to identify risks and opportunities; share insights and recommend action plans - Host and support onboarding webinars, customer training sessions, and other scaled engagement initiatives - Collaborate cross-functionally with Product, Support, and Sales teams to troubleshoot issues and advocate for customer needs - Recommend and help implement process improvements to increase team efficiency and elevate the customer experience - Contribute to Customer Success strategy by identifying patterns, risks, gaps, and scalable practices that benefit the broader customer base and help customers realize success and ROI - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - 1–3 years of professional experience in customer-facing, project coordination, or support roles - Strong communication skills and a clear, organized working style - Comfortable navigating ambiguity and collaborating across multiple teams - Interest in growing into a full Customer Success Manager role over time - Experience in SaaS, real estate, or healthcare industries is a plus - Eagerness to develop deep product expertise to better support customer outcomes - Familiarity with tools like PlanHat, Zendesk, Slack, or similar platforms is a plus - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the g