Customer Success Manager | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role EliseAI is looking for a Customer Success Manager who will own strategic relationships with our customers, working with everyone from frontline leasing teams to members of the C-Suite. The role requires someone who can develop a deep understanding of our products, in order to bridge the gap between our customers and our internal technology teams. You’ll serve as the product expert, guiding the user experience for customers, and owning customer satisfaction through their use of EliseAI’s products. A proven track record of creating and maintaining deep, lasting relationships with customers is a must, as you’ll be dealing with technical and complex issues while creating excitement and loyalty with EliseAI’s customers. Key Responsibilities - Become an expert in EliseAI’s products - with a heavy focus on user workflows, integrations and how our products work together - Understand our customer’s business needs and goals, effectively communicate the AI’s value ensuring successful adoption and utilization of our products - Provide world-class support by taking ownership on customer issues - working closely with the Engineering, Product and Support teams to address and resolve client issues quickly - Write documentation and host workshops on our product offerings to keep customers up-to-date with new features - Drive adoption of new products and features and assist with the launch - Partner with the implementation team to lead discovery into client goals and best practices to successfully project manage client onboardings - Strategize with our sales team to build, own, and execute client success and engagement plans - Review client reporting and usage metrics regularly to determine how to optimize your customers’ performance - Proactively identify underperforming customers and execute plans to improve the customer’s success in order to prevent churn - Act as a conduit between customers and internal teams, gathering customer feedback, documenting feature requests, and proving client insights to our Engineering and Product teams to enable continuous improvement of our product roadmap - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - 3+ years of technical B2B client-facing experience with a SaaS product - Demonstrable ability to take ownership and accountability, and act on client objectives in a technical environment - Strong written and verbal communication skills including the ability to communicate technical language to non-technical customers - Ability to read and un