Strategy and Operations, Senior Associate | Healthcare

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle. You’ll work closely with the healthcare leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution. This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills. Key Responsibilities - Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience - Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment - Partner with the Sales, Product, and Engineering teams to remove blockers, identify new workflow opportunities, and to deliver on customer priorities - Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product - Support documentation and continuous refinement of internal implementation workflows and client communications - Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive - Take ownership of projects and client issues with a bias toward solutions and action - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - 3-5 years of experience in management consulting, banking, as a founder, or in an operational/generalist role at an early-stage startup - Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels - Willingness to take on a variety of roles - Ability to prioritize effectively and get things done in an unstructured and ambiguous environment - Ability to take ownership and accountability - Willingness to work in person at our office 5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn! https://www.eliseai.com/blog/eliseai-raises-250m-series-e) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will