Solutions Engineer Lead (Post-Sales) | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About the Role We are seeking a dynamic and experienced Solutions Engineer Lead to join our post-sales team. This individual will play a critical role in ensuring the success of our clients by driving implementation, adoption, ensuring operational excellence, and continuously improving our product experience. As a bridge between clients, internal teams, and product development, you’ll empower clients to extract maximum value from our solutions while shaping the future of our product offerings. Key Responsibilities - Lead, mentor, and grow a team of Solutions Engineers (Product Experts), fostering a culture of technical excellence, collaboration, and customer-centricity - Set performance expectations, establish best practices, and guide the team in delivering scalable solutions - Build cross-functional alignment by championing the role of Solutions Engineering across Sales, Support, AI Operations, and Product - Partner cross functionally to oversee the launch of new products, ensuring smooth rollouts across internal teams and clients - Ensure operational readiness for product launches by coordinating across Support, Operations, and Product Management - Build strong partnerships with Product and Engineering, ensuring alignment between client needs, product enhancements, and business strategy - Provide senior-level insight to executive stakeholders on product health, adoption and churn metrics, and opportunities for expansion - Ensure Solutions Engineering serves as a strategic differentiator in the client lifecycle, driving retention and growth - Own the customer feedback loop at scale, acting as Voice of the Customer, influencing product strategy and roadmap discussions with Product and Engineering leaders - Drive accountability for turning client feedback into actionable improvements that strengthen both client outcomes and product competitiveness Requirements - 5+ years of experience in solutions engineering, product management, technical account management, or a related post-sales role, with 2+ years in a leadership capacity - Strong technical proficiency in SQL and familiarity with BI tools (e.g., Looker, Tableau, Power BI) - Proven track record of program management and driving cross-functional initiatives - Exceptional communication and presentation skills, with the ability to translate complex technical concepts into client-friendly language - Experience working closely with Product and Engineering teams, ideally with exposure to product management - A customer-first mindset, with the ability to balance strategic insight and tactical execution - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn wha