Product Operations Manager | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled. The Product Operations Manager plays a central role in shaping this next phase of growth. You will work at the heart of product development, partnering closely with Product and Engineering to turn ambitious ideas into reliable, enterprise-ready solutions. This role offers meaningful ownership over execution, launch quality, and iteration speed as we scale a fast-growing business line. You will operate close to both the product surface area and the underlying data, using technical and analytical skills to improve quality, adoption, and speed. Key Responsibilities - Translate product requirements into clear, buildable workflows through specs, diagrams, and edge-case definition - Conduct thorough discovery sessions with new clients to understand their needs and requirements - Drive launch readiness and coordinate cross-functional stakeholders through release - Own enterprise implementation readiness, including migrations, permissions, templates, and configurations - Lead post-launch follow-through to ensure issues are identified, resolved, and learned from - Use SQL and internal tools to analyze product usage, adoption, and workflow health - Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements - Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations - Manage product compliance requirements and collaborate with Legal on regulatory or policy-related initiatives - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - Experience in product operations, management consulting, or related operational roles in high-growth tech companies - Working proficiency in SQL and comfort driving independent analysis - Proven ability to manage complex, cross-functional initiatives in ambiguous environments - Strong written communication skills, including specs and process documentation - High attention to detail with strong ownership and follow-through - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s s