Customer Sentiment Specialist | Housing

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About the role EliseAI is looking for a friendly, empathetic Customer Sentiment Specialist who genuinely enjoys talking to people and helping teams feel supported. In this role, you’ll be the voice our on-site teams recognize and trust—checking in proactively, listening closely, and helping surface what’s working (and what’s not) before small issues become big ones. You’ll become deeply familiar with one of our core products, like Leasing or Delinquency, and use that knowledge to guide conversations, answer questions, and offer helpful tips in the moment. Sitting between Customer Success and Product Solutions, you’ll be a trusted partner helping triage concerns, gathering sentiment, and ensure feedback gets to the right place. If something can’t be solved on the call, you’ll know how to ask the right questions and loop in Product Solutions or a CSM with clear context. This role is perfect for someone who’s personable, organized, and energized by connecting product knowledge with real human conversations. You’ll help us deliver a white-glove experience at scale—without losing the personal touch. Key Responsibilities - Proactively call our client on-site teams to gather sentiment, feedback, and insights - Build strong, trusted relationships through thoughtful, human conversations - Become an expert in one EliseAI product and confidently support users - Help walk customers through basic troubleshooting or setup when needed - Recognize when an issue needs deeper support and escalate thoughtfully - Create clear, well-documented support tickets with helpful context - Partner closely with Customer Success and Product Solutions - Spot patterns and trends from conversations and share insights with the team - Support light Customer Success Associate tasks as needed Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - A strong communicator who’s curious, empathetic, and solution-oriented - Experience supporting customers over the phone and navigating live conversations - Comfort explaining technical concepts in a clear, approachable way - Desire to become a product expert and a trusted partner to customers - A collaborative, team-first mindset - Willingness to work onsite in our NYC office 4–5 days per week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale