Chief of Staff to the CXO

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round https://www.eliseai.com/blog/eliseai-raises-250m-series-e led by Andreessen Horowitz to accelerate this mission. About The Role We’re looking for a Chief of Staff to the Chief Experience Officer (CXO) to act as a force multiplier across customer operations. This is a highly entrepreneurial role for someone who wants founder-level ownership. You’ll sit at the intersection of customers, product, and execution to help scale how we deliver value as the business grows. This role is ideal for a builder: someone who sees ambiguity as opportunity, thrives in a technical environment, and is excited to design systems, processes, and automation that scale. You’ll be deeply embedded with teams across Customer Success, Product Solutions, Product, Engineering, Sales, and Strategy, and you’ll influence product development by staying on the front lines with customers. If you want to shape how a company grows and how customers experience it, this role gives you the scope, autonomy, and impact to do exactly that. Key Responsibilities - Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations - Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution - Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale - Proactively surface risks, opportunities, and areas where the organization can move faster or smarter - Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction - Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate - Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions - Identify opportunities to automate manual processes across customer operations as we grow - Attract top-tier talent to join our driven team Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up - Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving - Comfort operating in technical environments, including close collaboration with product and engineering teams - Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders - Proven ability to lead ambiguous, cross-functional projects from conce