Director of Enterprise Customer Success

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. This is a hands-on leadership role for someone who is equally comfortable in the boardroom, on a plane visiting customers, and deep in the details of renewal strategy and account health. You’ll partner closely with Sales, Product, and Leadership to ensure our enterprise customers realize measurable value and remain long-term strategic partners. You’ll inherit and lead a growing team, while helping define what excellence looks like for enterprise customer engagement at scale. What You’ll Do Own the enterprise customer success strategy and renewal motion for all strategic accounts, and shape the long-term vision for the enterprise customer journey as the company continues to scale Build strong executive relationships with enterprise customers through frequent onsite visits, QBRs, and ongoing strategic engagement Drive renewal outcomes across a rapidly growing enterprise customer base, ensuring strong retention and expansion performance Establish a proactive, scalable enterprise success playbook and operating cadence Lead from the front in high-stakes customer situations, including escalations, executive alignment, and renewal negotiations Partner cross-functionally with Sales, Product, Support, and Leadership to advocate for customer needs and drive long-term account success Coach and mentor a growing enterprise CS organization Create a high-touch customer engagement model that strengthens influence, trust, and adoption across executive stakeholders What We’re Looking For 8+ years of experience in Customer Success, Account Management, or Strategic Partnerships within B2B SaaS Significant experience managing large enterprise accounts and complex renewals Proven track record owning and scaling enterprise customer success motions at reputable, high-growth technology companies Deep experience working directly with executive stakeholders and navigating complex organizations Commercially minded with strong instincts around renewals, expansion, and customer strategy Highly charismatic, relationship-oriented, and comfortable operating as the face of the company with customers Strong operator who can build process, accountability, and rigor while remaining deeply customer-facing Experience leading and developing high-performing Customer Success teams Comfortable with frequent travel and in-person customer engagement Thrives in fast-moving environments and enjoys building systems and processes from the ground up This role will require at least 50% travel Final compensation will be determined based on a variety of factors, including but not limited to relevant experience, skills, interview performance, and the scope and level of the role and candidate. US Base Salary Range $225,000 — $280,000 USD Benefits 💰 Compe...