Director of Community & Customer Marketing

About Eve Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. The Role We're hiring our first Director of Community and Customer Marketing to build the foundation for how we engage, delight, and retain our most strategic customers. This isn't a traditional customer marketing role—it's about creating a world-class experience that turns customers into champions, advocates, and referral partners. You'll own the full spectrum of strategic customer engagement: designing white-glove experiences for our largest customers, building advisory boards that give customers real influence over our product roadmap, and creating a thriving community that drives pipeline and revenue. You'll be the architect of how Eve's most important customers experience the brand beyond the product. This is a foundational role. You're building the function from scratch with full ownership to define what customer marketing means at Eve. What You'll Do Build the Function Define the customer marketing operating model, including ownership boundaries with Customer Success, Product, Growth and ABM Establish cross-functional workflows with Events, Partnerships, and Revenue teams Create the customer segmentation framework that identifies strategic vs. growth accounts Hire and scale the team as the function matures Design Strategic Customer Experiences Launch Customer Advisory Board and Product Design Board with clear charters, selection criteria, and engagement models Support the execution of exclusive customer experiences—masterminds, executive trips (think Sedona, Aspen, Sonoma), and VIP tentpole event access Create memorable moments that make our largest customers feel valued and connected to Eve's mission Design an annual customer experience calendar that integrates all touchpoints Build Community That Drives Revenue Develop and launch Eve's customer community strategy from the ground up Select and implement the right community platform (build vs. buy) Design content pillars, engagement models, and moderation approaches that drive participation Create a customer-led growth engine where customers become advocates, sellers, and referral partners Identify and execute cross-sell and upsell opportunities through strategic customer engagement programs Partner with Customer Success and Sales to accelerate expansion revenue through community-driven product education and adoption Turn Customers Into Champions Design and launch a formal customer advocate program with clear incentives Recruit customers for case studies, webinars, testimonials, and peer reference calls Funnel customers into our referral partner network that generate qualified pipeline Track and optimize advocacy metrics that tie to revenue impact What We're Looking For Required 7+ years in customer marketing, community building, or strategic cu