Ocean Operations Specialist

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: The role of the Ops Specialist is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future. Scope of Duties: Execute booking and documentation processes with clients /carriers Timely shipment troubleshooting and exception escalation / handling Work intimately with Flexport AM, Planning team to ensure an effective end to end export process. Plan and execute special freight operations (i.e. DG, reefer, etc). Assist Associate on new business/process implementation, new projects and new tasks. Support internal and external clients to make the best decision with your expertise; Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service. Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry. Bridge the gap between data and the business — you won't just hand off a dashboard and disappear. You'll translate complex data into clear insights for operations and commercial stakeholders, and write documentation that makes your work stick. What you will need: Experience: BA/BS degree (Preferred) 1-2 years of prior experience in Logistics, Warehousing, Freight Forwarding, Supply Chain or Consulting; (High performing fresh grad could be considered) Fluent in English and Bahasa Indonesia (Written & Spoken) Mindset: Desire to “build a better machine” and get irritated when things aren’t optimal Hands-on, process-oriented, structured thinking with strong problem-solving capabilities Strategic vision and ground floor execution Excitement to manage vendor relations and create best-in-class, innovative structures to do so Excellent communication, interpersonal and organizational skills A client service mindset; you are obsessed with client and squad happiness Next-level attention to detail Courage to challenge the st