Senior Manager, Communications & Content

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The opportunity Flexport operates at the intersection of global trade, technology, and policy — which means the stories we tell matter. We're looking for a Senior Manager, Communications & Content to drive forward how Flexport shows up in the world: in the press, on our blog, across social channels, in customer inboxes, and inside the company. This is a high-visibility, high-trust role. You'll work directly with our CEO & Founder and members of the leadership team to shape Flexport's narrative and ensure we're part of the conversations that matter — from supply chain disruptions and trade policy shifts to AI innovation and the future of logistics. You'll also be the person who makes sure our customers and employees hear from us clearly, consistently, and at the right moments. This role requires someone who can toggle between crafting a pitch to a Tier 1 reporter, writing a customer email about a service change, coaching an executive before a live interview, and developing a content calendar that ties Flexport's story to the biggest themes in global commerce — all in the same week. You will Public Relations & Media Support Flexport's PR strategy end-to-end: proactive media pitching, inbound media management, press releases, and rapid response. Build and deepen relationships with key reporters and outlets covering logistics, trade, technology, and business. Develop and execute a thought leadership program that positions Flexport's CEO & Founder and other senior leaders as go-to voices on global trade, supply chain innovation, and AI in logistics. Staff and prep spokespeople for interviews, panels, and media appearances — including media training, message development, and briefing documents. Monitor the news cycle for opportunities to insert Flexport into breaking stories and larger industry narratives. Content Strategy Shape Flexport's content strategy and content development across blog, social media, website, webinars, and other owned channels. Define and evolve Flexport's narrative — how we talk about ourselves, how we connect our platform and products to the macro stories reshaping global trade, and how we differentiate from legacy freight forwarders. Build an editorial engine that produces high-quality, consistent content that serves demand generation, brand awareness, and customer education goals. Partner with Product Marketing and Growth Marketing to ensure content supports campaigns, product launches, and pipeline objectives. Customer Communications Own the voice and cadence of how Flexport communicates with customers outside of product and transactional workflows — service updates, policy changes, product announcements, and other moments that require clear, trustworthy messaging. Develop frameworks and templates that ensure customer-facing communications are timely, accurate, and on-brand, especially during high-stakes moments like trade policy shifts or service disruptions. Partner with Customer Success, Operations, and Product teams to coordinate messaging and ensure alignment across touch points. AI & Efficiency Leverage AI tools across the communications function — from drafting and editing content, to media monitoring and res