Ocean Operations Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity: The role of the Ops Associate is a critical part of making Flexport’s mission to make global trade easy for everyone a reality. In this role, your direct customers are the partners within your region: our account management and customs teams, subcontractors, carriers, terminals and trucking providers. Your work directly supports Flexport’s end customers in achieving their logistics goals. Most importantly, you will play a pivotal role in building the next operational model at Flexport: allowing us to effectively scale to achieve our mission of making global trade easier for everyone. This role is designed to problem solve impactful operational challenges as part of our Global team while developing specialized expertise in supply chain operations. As the person who executes service delivery for our clients, you have the unique opportunity to help your regional account team spot opportunities to improve and grow our customers’ business. You will be charged with helping Flexport account management teams and clients solve exceptional challenges in order to move their shipments in less time with lower costs and via improved productivity by your team, unblocking issues and establishing procedures to prevent them in the future. Scope of Duties: Execute booking and documentation processes with clients /carriers Timely shipment troubleshooting and exception escalation / handling Work intimately with Flexport AM, Planning team to ensure an effective end to end export process. Coach junior specialists on the daily job. Plan and execute special freight operations (i.e. DG, reefer, etc). Assist Sr. Associate on new business/process implementation, new projects and new tasks. Support internal and external clients to make the best decision with your expertise; Live and act with integrity guided by the company values including sustaining a high bar for operational quality and service. Inform the business process and software capability needs to help scale our growing team while improving quality, service, efficiency and regulatory compliance. Contribute to the development and implementation of the procedure and system to differentiate Flexport operations from the industry. What you will need: Experience: Bachelor’s degree in logistics, supply chain, business, or related fields. Minimum 2 years of experience in ocean operation or related roles in freight forwarding/logistics. Good communication of written and spoken English.Chinese is a plus Detail-oriented, structured, and eager to learn global supply chain operations. Customer-focused mindset: respond promptly and professionally to customer needs, answering calls and dealing with customer queries, providing first-class customer service at all times. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression,