Senior Manager, Account Management

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity Own the long-term strategy and performance of a portfolio of strategic accounts, with accountability for revenue growth, client health, and retention. Build and mentor a team of Account Managers, elevating their impact through coaching, performance management, and career development plans. Partner with Sales, Solutions, Implementation, Operations, and Product teams to design and deliver scalable, differentiated supply chain solutions that address clients’ evolving needs. Influence Flexport’s strategic priorities by identifying market opportunities, competitive insights, and client feedback that shape product and services. What You'll Do Strategic Leadership and Growth Develop and execute a scalable account strategy for a portfolio of strategic clients, including multi-year revenue plans, growth initiatives, and client value narratives. Drive top-line growth by uncovering and closing large, complex opportunities, while ensuring alignment with client goals and Flexport capabilities. Lead quarterly business reviews with senior client stakeholders and internal executives to demonstrate value, refresh priorities, and expand footprint. Forecast accurately, set ambitious but achievable targets, and monitor performance against plan with data-driven reviews. People Leadership and Coaching Manage, coach, and develop a team of Account Managers; set clear expectations, provide ongoing feedback, and manage performance cycles. Create a development framework to upskill the team in strategic account management, negotiation, deal shaping, and cross-functional collaboration. Foster a high-performance culture emphasizing accountability, collaboration, ethical conduct, and client-centric service. Cross-Functional Collaboration and Execution Collaborate with Sales, Solutions Architecture, Implementation, Operations, Trade Finance, and Industry SMEs to design end-to-end solutions that maximize client outcomes. Ensure client programs are delivered on time, within scope, and within budget; escalate and resolve obstacles quickly. Build and maintain a robust governance cadence with clients and internal stakeholders, ensuring alignment on priorities, risks, and ROI. Client Success and Value Realization Own the client health across your portfolio, using health metrics to identify risks and opportunities; implement remediation plans when needed. Champion value realization by quantifying benefits, ROI, and efficiency gains realized through Flexport solutions; communicate outcomes through executive-level reporting. Lead client education initiatives to ensure maximum product adoption, stakeholder engagement, and risk management. Industry and Market Insight Stay informed on global trade trends, supply chain disruptions, regulatory changes, and technology innovations; translate insights into actionable client guidance and internal product feedback. Represent Flexport in strategic client forums, industry events, and cross-market collaborations to broaden influence and identify opportunities. Operational Excellence Define and monitor key account metrics, service levels, and process improvements to optimize client experience and operational efficiency. Stand