Enterprise Customer Success Manager

ABOUT THE ROLE GoodData is seeking a highly motivated, experienced, and technically proficient Enterprise Customer Success Manager to join our team! You will drive strategic value for our most important customers. In this role, you’ll build deep relationships with enterprise clients, guide them through complex analytics use cases, and help them operationalize AI using our innovative platform. As a trusted advisor, you’ll work cross-functionally across Sales, Product, Engineering, and Professional Services to align GoodData’s solutions with customers’ business objectives. This is a high-impact, high-visibility role where you’ll own strategic outcomes—from adoption to expansion—for a portfolio of key enterprise and strategic accounts. This is an excellent opportunity for an experienced self-starter who thrives in a fast-paced environment and is excited by the intersection of analytics, AI, and customer success. We have a hybrid work environment that requires 3 days in our downtown San Francisco office each week. WHAT YOU’LL DO - Own the success of a portfolio of enterprise and strategic customers. - Act as the primary point of contact and trusted advisor, deeply understanding customer goals and translating them into actionable strategies. - Drive adoption and engagement of the GoodData platform by providing guidance on best practices, GoodData features and functionality, and product/market strategies. - Partner closely with Product, Engineering, and Professional Services teams (primarily in the Czech Republic), often requiring collaboration as early as 6:00 am PT. - Facilitate executive business reviews, product roadmap, and other strategic discussions to reinforce business value and identify growth opportunities. - Advocate for customers internally by synthesizing product feedback, raising potential issues, and influencing roadmap decisions. - Travel regularly to customer locations (domestic and international) for strategic planning sessions and relationship development. ABOUT YOU - 5+ years in customer success, technical account management, or solution consulting, preferably in a SaaS environment. - Experience managing enterprise or strategic accounts. Ideally, >$1M+ ARR portfolios with less than 10 accounts. - Strong analytical acumen with exposure to analytics, BI platforms, APIs, or data tools (e.g., SQL, Looker, Tableau, PowerBI, etc). - Excellent communication and relationship-building skills with both technical and non-technical stakeholders. - Proven ability to manage projects independently and work across multiple departments to achieve results. - Highly organized, analytical, and proactive problem-solver. - Comfortable operating in fast-paced, ambiguous environments typical of growth-stage SaaS companies. BONUS POINTS - Experience with pricing, sales, renewals, or expansion discussions with customers. - Experience in product management or similar design thinking and processes. - Experience in data engineering, sales engineering, or similar technical roles. WHAT SUCCESS LOOKS LIKE - 90-day onboarding plan that includes gaining platform expertise, understanding your customers and key stakeholders, and building strong internal relationships. - Consistent customer communication, identification of customer needs and values, areas of opportunity, and development of strategic expansion plans. - Identification of perceived risks and mitigation plans. - Ownership of all customer interactions and outcomes with measurable impact on adoption, renewals, and upsells. ABOUT GOODDATA GoodData is a leading cloud-based analytics and AI platform that empowers organizations to make data-driven decisions at scale. Our platform allows companies to seamlessly embed analytics and AI into their products, services, and workflows—delivering real-time insights exactly where they’re needed. With a robust, API-first, and headless BI architecture, GoodData integrates effortlessly into modern data stacks, enabling scalable, secure, and highly custom