Technical Program Manager, Product Trust

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Some of the world's largest companies and their law firms use Harvey’s AI capabilities to deliver world-class client services at unprecedented scale and efficiency. Harvey allows high-performing professionals to gain deep domain knowledge faster, understand the big picture, and tackle more complex challenges in less time. Our customers depend on us to deliver a secure, trustworthy, and compliant platform. Earning the trust of our customers is a business enabler and we value it more than anything else. In this role, you'll report to the Head of Trust and work at the intersection of AI security, compliance, and product trust — a rare combination at a company defining what responsible AI in legal looks like. You'll collaborate extensively across Engineering, Product Security, Product, Legal, and Sales to build, operate, and continuously improve the programs that make Harvey's platform trustworthy at enterprise scale. WHAT YOU'LL DO - Manage the end-to-end security and compliance review process for new features, including intake / planning, resource engagement, performing risk analysis, documenting trade-off decisions, and ensuring critical requirements for information security and AI risks (model behavior, safety, regulatory exposure) are addressed. - Act as a representative for the Security team to cross-functional teams and leadership, synthesizing risk reviews and threat models into formal security risk narratives, and reports before major launches. - Collaborate with Product Security and Infrastructure Security teams to integrate new Product Trust requirements and drive improvements into engineering, release, and change management processes. - Develop customer-facing security and privacy enablement content (e.g., materials, FAQs, positioning), attend customer security review calls, and manage technical security escalations from major customers. - Lead audit and certification readiness projects for key features and teams. - Support and address other priority Trust, Risk, and Compliance initiatives as they are prioritized. WHAT YOU HAVE - 7+ years in Information Security, with significant program management experience in product or engineering contexts — ideally including roles where you defined and built programs, not just maintained them. - A strong foundation across a broad range of AI Governance, Risk, and Safety (AI GRS) implications, security, and compliance topics. - 1-2+ years experience leveraging AI models to drive program efficiencies (e.g., automating risk assessment or compliance gap analysis). - Proven ability to communicate complex technical and regulatory topics and write strong technical compliance requirements for diverse audiences (engineers, lawyers, customers, and GTM). - Excell