Practice Lead, Law Firm Transformation

WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. With 1500+ customers in 60+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Every law firm now has access to AI. Only some will use it to fundamentally change how their lawyers practice, how their clients are served, and how their business runs. The gap between those two groups will define the winners in the next decade of legal services — and closing that gap is the work of Harvey's Transformation Office. As a senior member of the Transformation Office, the Practice Lead will partner with the world's leading law firms to help them understand what their future will look like and design a clear path to get there. This isn't about handing clients a roadmap and walking away — it's about deeply understanding each firm's world, drawing on the full breadth of what Harvey has to offer, and connecting the right capabilities, teams, and tools to the right problems. This means matching deep AI expertise with legal industry experience and aligning firms on metrics for success, phases of adoption, key milestones, and measurable outcomes tied to their business goals. The firms that get this right won't just be more efficient, they'll be categorically different, and this role exists to help them get there. WHAT YOU'LL DO - Serve as a trusted transformation advisor to Harvey's most strategic law firm clients and prospects, embedding directly in their world to understand how they operate, where AI can move the needle, and what it will take to get there. - Draw on the full range of Harvey's capabilities: sales, legal engineering, customer success, legal innovation, and product to connect the right assets and expertise to each firm's unique challenges and opportunities. - Design and lead end-to-end AI transformation programs covering use case prioritization, executive alignment, rollout planning, governance, and success measurement, spanning all facets of organizational change: Technology, Skills, Communications, Structures, and Governance. - Help firm leaders translate complex AI capability into clear, actionable strategies that make sense for each firm's size, structure, practice mix, and ambitions. - Build and own the operational infrastructure of this practice: repeatable transformation playbooks, executive workshop formats, value realization frameworks, and practice area benchmarks that allow Harvey to scale high-quality transformation support across firms worldwide. - Collaborate cross-functionally with Account Executives, Legal Engineers, Customer Success Managers, Legal Product Specialists, Product, and Marketing to identify adoption barriers, build firm-specific strategies, and feed insights back into product and go-to-market decisions. - Define and track transformation success metrics including adoption, utilization, measurable value, ROI, customer health, executive engagement, re