Sales Operations Manager

ONWARDS TOGETHER! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. LOCATION: 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS. OUR TEAMS VISION: Our team operates at the forefront of Zero Trust Segmentation, driving efficient growth and strategic partnerships with our key stakeholders. We are dedicated to building scalable infrastructure and optimizing our financial model to support Illumio’s ambitious business goals. As we embark on a significant phase of growth, we welcome individuals who embody our values, consistently deliver excellence, and drive innovation. Join us in shaping the future of cybersecurity while advancing your career at Illumio, where every contribution counts towards our collective success. Reporting to our Director of Sales Operations, we're seeking a motivated, detail-oriented and creative individual to support a variety of sales related programs and initiatives across North America, Europe, and Asia. You are a strategic operator who will drive operational efficiency by architecting automation and AI requirements with the business and coordinating execution with IT, translating operational needs into technical solutions without building them yourself The Sales Operations Manager will work cross-functionally with several organizations at Illumio (including sales, marketing, operations, finance, and support) with the primary objective of enabling sales leadership to make effective, analytically driven, and strategic operating decisions. The role will be instrumental in enabling sales, channel, and marketing teams to work efficiently and effectively within our tool stack by automating processes, providing general database and program support, and evaluating various sales performance indicators. Additionally, the Sales Operations Manager will oversee pipeline management and collaborate closely with sales leaders to ensure the accuracy of sales forecasts. The ideal candidate will be passionate about developing and implementing strategies to support both the sales organization as well as other teams related to the lead to cash process. YOUR IMPACT: - Strategically drive operational efficiency by architecting automation and AI requirements with the business and coordinating execution with IT, translating operational needs into technical solutions without building them yourself - Support territory management, including aligning Accounts and Opportunities with Sales reps - Manage and facilitate the lead to opportunity process in support of the sales teams - Assist in developing training for and onboarding new sales team members - Audit and maintain processes to ensure the accuracy of the data quality within the Salesforce.com http://Salesforce.com database - Build, run, and analyze reports and dashboards for users and managers & in doing so provide insight into the business - Ensure forecast accuracy and submission for sales teams within Clari - Create and maintain documentation on processes, policies, and relevant training materials - Serve as a trusted adviser to sales and channel teams on product configuration and business terms to support the sales effort - Respond to ad hoc requests flowing into the sales operations group from various teams, regarding reports, processes, requests for assistance, and general support YOUR TOOLKIT: - Bachelor's degree required with an emphasis in Finance or Accounting preferred. - Experience architecting automation and AI solutions to drive operational efficiency - 3-5+ ye