Enterprise Customer Success Manager (AI-native)

Incredible Health is the largest software and AI-powered healthcare career marketplace, trusted by over 1,500 U.S. hospitals, ambulatory surgery centers, home health organizations and over one million U.S. nurses, technicians, and technologists. Our vision and mission is to help healthcare professionals live better lives, and find and do their best work. Our software and AI technology custom matches healthcare employer's nurse and technician hiring needs with experienced, permanent nurse and technician talent for hard-to-fill roles, resulting in faster hiring, cost savings and growth for employers, and expanding opportunities for healthcare workers. We’re backed by $100M from top tier venture capital firms Andreessen Horowitz, Obvious Ventures, Base10, Kaiser Permanente, and Johns Hopkins. Incredible Health is headquartered in San Francisco, CA, supports US-based remote employees, and operates nationally. Position Summary Incredible Health is looking for an Enterprise Client Partner. As we continue to refine and strengthen our Client Success team, we are opening an additional role to support our client portfolio and deliver high-quality outcomes. As part of the Client Success team and reporting to a Director of Client Success, this role drives meaningful workforce outcomes for hospitals and health systems through strategic partnerships, AI-forward innovation, and high-touch executive engagement. You support large, multi-location systems and help clients adopt AI thoughtfully, optimize hiring workflows, and align stakeholders to deliver a unified, high-quality client experience. This role is 100% remote and can be located in the following states: Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia Typical Responsibilities Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn. Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals. Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through. Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution. Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders. Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes. Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements. Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality. Success in your first 6 months will look like: You have built trusted, strategic relationships with key client stakeholders across large, multi-location hospitals and health systems, including talent acquisition leaders, clinical executives, and operational partners. You are fully trained on and confidently drive adoption of the Incredible Health Career Marketplace and Incredible Health's AI agents, advising on workflow optimization, process improvements, and thoughtful AI adoption. You have established clear success plans with each client that are aligned to workforce goals, hiring priorities, and internal processes, and are leading proactive, insight-driven conversations. You consistently translate data into actionable recomme